Application Support Lead

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

As a member of the Application Maintenance (AM) team, the Application Support Lead role provides technical support and oversight for the applications within their portfolio. They ensure the delivery of services is provided within the boundaries of Voya established standards (SLAs). The role ensures there is appropriate partnership between the Application Maintenance, Application Development, Release Management, Infrastructure, and Architecture teams. They will be the onshore technical lead, who is skilled in the design, coding, testing, troubleshooting and maintenance of their applications.

Profile Description:

• Partners with AM management to govern the overall end-to-end delivery for a set of applications.
• The point of contact for communications with our business partners for any delivery issues.
• Oversees the delivery of day-to-day online availability and the execution of batch cycles.
• Works with the business to resolve issues and complete their requests.
• Works with the Incident Management team on high priority technical issues; and afterwards, on the root cause analysis and improvement plans.
• Ensures system documentation is current and complete.
• Conducts reviews to ensure design, infrastructure, security, architecture, and documentation meet Voya standards.
• Reviews SLA reports and escalates delivery concerns to AM management.
• Reviews system performance results and suggests improvements, as needed.
• Facilitates meetings with the AM developer teams to review outstanding work and current assignments, using our governance reports and dashboards.
• Provides subject matter expertise in the design, coding, and testing of production fixes and small enhancements.
• Guides the team to identify, document, and implements improvements to our applications and IT processes to reduce errors, manual processes, etc.
• Ensures the stability of our environment by reviewing upcoming changes, performs system capacity planning, executes the disaster recovery plans, etc.
• Coaches the new software developers with their application development activities.
• Adheres to all organizational and IT policies and process for software development and project management.

Knowledge & Experience:

• Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering, or related field.
• Six years of complex (multi-tiered) software development experience including two years of leadership experience
• Proven ability in the following programming languages: .NET, C#, ASP.NET, and SQL.
• Optional programming languages:  Java, Informatica/ETL, COBOL, and MS Azure/Cloud Computing concepts
• Experience with any of the following tools and technologies is a plus:
  • DevOps – GitHub, Jenkins, XLD, SonarQube, Artifactory
  • Security vulnerabilities – Veracode, Snyk
  • Monitoring – Dynatrace, Grafana, Foglight
  • Database – Oracle, SQL server, DB2
  • ITSM Process Tools – Service Now
• Experience with SharePoint, PowerPoint, and Excel.
• Effective communication skills (verbal and written)
• Proven ability of structure analysis and technical design techniques, database, and file access methods.
• Ability to develop detailed Disaster Recovery plans and lead teams through DR testing, resulting in a successful outcome.
• Fosters effective partnerships and drives effective collaboration with peers and vendor res