Technical Project Specialist

Join our Labcorp Quality department as a Technical Project Specialist in Burlington, NC.

Do you have 5-9 years’ experience relevant to software application management? Move your career into the National Office of Quality.  This is a full-time benefit, day position supporting the software applications with Diagnostic Laboratories.  Office is in located at 128 Maple Avenue, Burlington, NC.

Join an exceptional organization and an exceptional Quality department.  See Job Duties and Benefits below!

We are seeking a detail-oriented and organized Technical Project Specialist to provide user support as an administrator for the MediaLab application, Labcorp’s electronic document control and nonconforming event management system, and to support other applications as needed.

The ideal candidate has excellent communication, computer application, material creation, presentation, and planning skills, creating a seamless experience for employees.

Key responsibilities for the role include:

• Advise users on appropriate MediaLab configuration based on the laboratory’s needs

• Set up and manage configurations and roles

• Manage maintenance of documents and processes within the various modules

• Manage security access for MediaLab to include new and separated users and modification of access rights

• Assist users with MediaLab issues

• Prepare training materials and conduct training for users at all skill levels

• Work with MediaLab support to resolve technical issues with the application

• Coordinate with MediaLab support to develop customization within the application

• Assist in validation of new versions and modifications to the software prior to release

• Collect and analyze data for trend analysis

• Assist in the transition from MasterControl to MediaLab

Who You Are:

• Team player with the ability to work with diverse internal stakeholders

• Strong verbal and written communication skills for effective interactions with employees, professional staff, and management

• Confident in decision-making and seeking guidance for system operations and staff needs

• Proficient in managing multiple tasks, prioritizing duties, and maintaining organization in a dynamic environment

• Solution-oriented and resourceful with a mindset for identifying issues, determining root cause, and proposing appropriate solutions

• Adaptable to changes in the workflow and business strategies

• Strong in data analysis, trending, and providing key information to management

• Familiar with software and data analysis tools and computer hardware in use

What We Require:

• High school diploma with at least 9 years of experience relevant to software application management; or

Associate degree in biological or computer science with at least 7 years of relevant experience; or

Bachelor of Arts or Bachelor of Science (biological or computer science) degree with at least 5 years of relevant experience

• Experience with WebEx or similar video conferencing platforms

• Strong knowledge of Microsoft Office programs including Outlook, Word, PowerPoint, and Excel

• Ability to work independently with minimal supervision

• Ability to manage multiple projects and meet deadlines

• Problem-solving ability in a high-output environment

• Good communication and organizational skills

Preferred Qualifications:

• Strong presentation and people skills

• Knowledge of MediaLab, MasterControl, or other electronic document control system

• Knowledge of Quality Systems requirements and processes

• Experience working in a healthcare/laboratory setting

Work Schedule and Location:

• This is a full-time position sitting at the Labcorp Burlington, NC site

• Minimal travel required

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here