Key Account Manager II

TransUnion's Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

Team Overview

The Insurance Marketing Solutions team partners with P&C carriers to support customer acquisition, cross‑sell, and portfolio growth using TransUnion’s marketing solutions, including identity, audiences (FCRA and non-FCRA) and measurement.

The team focuses on driving growth within the property and casualty insurance marketing space, partnering closely with clients to manage and expand both new and existing business opportunities. It operates within a sales-driven environment, supporting marketing functions for insurance carriers while delivering high-impact direct marketing solutions.

This role reports directly to the Sales Director, Account Development within the Direct Sales division. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

• The Key Account Manager II plays a critical role in supporting large and complex Property & Casualty (P&C) insurance carriers and is responsible for driving strong execution, operational alignment, identifying cross-sell opportunities and long-term value realization across TransUnion’s data driven marketing solutions
• The Key Account Manager II works in close partnership with Account Executives, who retain ownership of client relationships and commercial strategy, while this role focuses on delivery excellence, program leadership, and optimization
• Lead day‑to‑day execution for assigned P&C insurance carrier accounts and serve as the primary operational point of contact for clients
• Own onboarding, implementation, optimization, and issue resolution
• Lead enterprise‑scale direct marketing programs, including direct mail and email
• Oversee audience strategy, execution readiness, campaign coordination, and performance tracking
• Partner with analytics and operations teams to support optimization and actionable insights and collaborate closely with Account Executives to support account plans and growth objectives
• Identify expansion opportunities based on solution usage and program performance and support QBRs, planning discussions, and renewal readiness
• Coordinate across Product, Analytics, Operations, Legal, Compliance, and Billing teams and ensure adherence to insurance‑specific data governance and regulatory requirements
• Limited travel for client meetings, conferences and internal meetings (up to 20%)

Required Knowledge and Experiences

• 8–12+ years of experience in account management, client delivery, or customer success roles
• Direct experience supporting Property & Casualty insurance carriers
• Proven ability to lead large‑scale direct marketing programs (mail and email)
• Experience working in partnership with sales teams where Account Executives own the client relationship
• Strong organizational and stakeholder management skills
• Highly seasoned and professional verbal and written communication skills, with the ability to engage effectively with internal teams as well as external clients and partners

Required Technical Skills

• Lead enterprise‑scale direct marketing programs, including direct mail and email
• Oversee audience strategy, execution readiness, campaign coordination, and performance tracking
• Partner with analytics and operations teams to support optimization and actionable insights

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience supporting insurance acquisition or cross‑sell programs
• Familiarity with data‑driven marketing, identity, or analytics solutions
• Comfort working in a highly matrixed, cross‑functional environment
• Experience supporting executive‑level client discussions

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax