Clinical Operations Manager

Full-time Exempt

100% Remote within the United States

$90,000 to $110,000 annually

ABOUT EXPRESSABLE

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by  making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

WHAT YOU WOULD BE DOING AT EXPRESSABLE

Project & Change Management 

• Support clinical operations project success from conception to successful completion, leveraging project management methodologies and tools.

• Coordinate the communication with stakeholders throughout the organization to ensure project goals are met and stakeholders are informed.

• Lead the development and implementation of strategies to address change readiness and resistance among the clinical and non-clinical teams at Expressable.

Operational Improvement

• Leverage data and analytics to identify opportunity areas to improve clinical operations and management. 

• Use a continuous improvement approach to quickly and iteratively improve clinical operational efficiency, prioritizing clinical quality and outcomes, patient experience, and team engagement. 

• Partner cross-functionally to drive process and product improvements. 

Internal & Change Communications

• Utilize Expressable’s learning management and knowledge management systems to create, maintain, and optimize internal articles, ensuring seamless access to information for all employees. 

• Develop recurring learning management system (LMS) content intended to connect, engage, and inform Expressable’s remote workforce in partnership with the Employee Experience team. 

• Develop change communications project plans and timelines in coordination with organizational leaders and stakeholders.  

• Develop and deliver targeted communications to support program launches and organizational changes.

• Create compelling narratives and materials to drive change communications across various stakeholder groups.

• Develop both clinical and non-clinical educational content and training programs to support organizational initiatives in partnership with subject matter experts at Expressable.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT YOU BRING TO EXPRESSABLE

• Bachelor’s degree in health care, health care management, business, communications, or similarly related field

• 3+ years of experience

  • in project management and communications

  • developing educational content and training programs.

  • managing and maintaining learning management and knowledge management systems

• or a combination of education and experience that demonstrates the necessary skills and knowledge to be successful in this role.

KEY COMPETENCIES FOR SUCCESS IN THIS ROLE

• Project Management: Develops project plans. Coordinates projects. Communicates changes and progress. Completes projects on time and within budget. Manages project team activities. 

• Cross-functional Collaboration: Maintains and fosters relationships within and across organizational boundaries. Obtains and shares information, ideas, and problems. Solicits the necessary advice, support, sponsorship, and commitment that results in smooth transitions of change and the development of mutually acceptable solutions. Focuses on solving conflict, not blaming. Remains open to others' ideas and tries new things.

• Change Management: The behaviors and skill