Technical Ops Manager

At Hiawatha Broadband Communications (HBC), we have the job for you! We have an immediate opening for a Technical Operations Manager. This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Title: Technical Operations Manager

Location: Winona, MN

Rate: $80,000 - $90,000 annually

Full-Time/Part Time: Full-Time

Reporting to: Director of Customer Experience

Description

This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Primary Responsibilities Include:

• Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel. 
• Annual and routine capital and expense budgets development and management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets. 
• Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations. 
• Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment. 
• Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance. 
• Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof. 
• Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.  
• Generates and submits required regulatory reports/inquiries.  
• Performs all other duties as assigned. 

You will need to have:

• Bachelor's Degree in engineering or related field 
• 2+ years of management experience or 10+ years related industry work experience.  
• 2+ years management experience and 5+ years working in telecommunication and technical operations. 
• 2+ years of budget development and management. 
• Ability to communicate effectively both orally and in writing.  
• Ability to create a proactive team environment and sustain employee morale. 
• Strong, team oriented interpersonal skills. 
• Strong business acumen with ability to develop and justify budgets. 
• Ability to make data driven decisions in a timely manner while managing projects. 
• Knowledge of staff development techniques and willingness to transparently share knowledge.  
• Interest in proactively working with and solving customer service trouble issues/concerns. 
• Proficient with common Microsoft Office products: Excel, Word, PowerPoint.  
• Knowledge of modern telephone, internet and cable television technologies. 
• Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals. 
• Ability to obtain and maintain a valid driver's license required. 

Working Conditions:

• Strict adherence to proper safety protocols.  
• Proactive and positive team environment. 
• Small, flexible, customer and employee focused office culture. 
• Available to periodically work weekends and nights, as needed. 
• Minor field work, in all weather conditions, is required to support certain work activities.  

Why Join HBC?

When you join HBC, you’ll be part of an award-winning company and team. We offer a comprehensiv