Account Manager, Financial Institutions

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

Financial Institutions (FIs) are increasingly using Coface’s trade credit insurance and business intelligence products to support their trade finance business lines. FI clients  of Coface include global and regional banks, factoring companies, private credit lenders and fintechs.    

THE ROLE

The Account Manager is uniquely positioned to work with specialized brokers, prospective clients, and current clients within the Financial Institutions space, focusing on servicing the trade finance market in the US and Canada. The FI Team works with other teams both in North America and     globally to deliver exceptional service. Members of the team will communicate in a timely, accurate and clear way, providing a point of contact for any client or broker questions to be answered immediately.

The Account Manager will also be responsible for supporting new business quotations where the candidate can apply prior experience in trade credit insurance or trade finance banking to structure proposals in line with underwriting standards. This person will primarily work on opportunities in North America, but will also be part of the global Coface FI community.             

The Account Manager will also play a key role in enhancing the customer experience of Coface products by servicing and cross-selling services and products to existing clients. The Account Manager should have a clear understanding of the current economic climate and how it affects the market.

The FI Team works with other teams both in North America and globally to deliver exceptional service.  Members of the team will communicate in a timely, accurate and clear way, providing a point of contact for any client or broker questions to be answered immediately.               

Additional  Responsibilities  will include:

• Manage new business, from structuring, presenting and preparing to negotiating offers.
• Manage select FI client portfolio, including preparing, presenting and negotiating renewals.
• Create & maintain (along with Coface Legal Team) bespoke policy language within assigned portfolio.
• Build and maintain relationships with key insurance brokers
• Take ownership in ensuring policy data quality, accuracy and compliance with requirements and underwriting rules for new business and renewal submissions.
• Ensure accuracy and maintenance of assigned policies and pipeline in CRM system.
• Represent Coface and the FI Team at external broker and/or client meetings, and select industry conferences or events as applicable.

General Customer Relationship Management

• Build strong customer relationships through regular and proactive communication through various media and collaborative tools.
• Respond swiftly and appropriately to questions and concerns from clients and their intermediaries.
• Utilize a consultative approach in determining the most effective coverage for a particular client need in administering pricing and underwriting tools in preparation for bids and quotes alongside appropriate commercial and risk colleagues.
• Introduce and promote new Coface offerings through consistent client interaction and onsite visits.
• Deliver critical data to the client, translating critical information into client needs.

 General Portfolio Management

• Act as the central point of contact for the client and/or its intermediaries.
• Prepare and present proposals / renewal offers to deliver renewal revenue and achieve maximum sales profitability.
• Increase profitability of existing product lines and maximize opportunities for all Coface offerings.
• Monitor and report on perfo