Principal Associate, Communications - Retail Bank

Principal Associate, Communications - Retail Bank

Are you a strategic communications professional with a talent for bringing order to complexity? Can you build robust, collaborative processes while still excelling at the craft of writing? We are looking for a highly skilled communicator to join the Capital One Retail Bank communications team. This role requires someone who can not only produce high-quality content but also act as a central coordinator, driving synergy and efficiency across multiple communication efforts.

About the Role

The Principal Associate, Communications role is a critical position responsible for both the hands-on execution of internal communications and the strategic coordination of content across multiple organizations. You will own the process for managing a cohesive editorial calendar and story repository, working closely with lead communicators to ensure messages are strategically timed and aligned for each audience group. You will be a key driver of the internal news engine and the collaborative process to maintain it. This role is perfect for a master organizer who is also a compelling writer and effective partner to senior stakeholders.

Responsibilities

• Lead the coordination of the internal editorial calendar and repository, serving as the central point for managing the stories and timing of multiple organizational newsletters.

• Collaborate with multiple communications managers to develop and produce a wide range of written communications for their respective organizations within the Retail Bank - maintaining consistency, tone, and accuracy across various internal written materials.

• Act as a strategic consultant on content timing and delivery, advising on how to best leverage internal channels like email, Slack, and the intranet for maximum impact.

• Own the end-to-end production of monthly newsletters for various Retail Bank organizations and businesses, ensuring content is timely, relevant, and engaging.

• Write and publish internal intranet articles that highlight buzzworthy projects, key initiatives, and compelling content across the Retail Bank.

• Manage and produce a weekly Slack newsletter, syndicating content across various organizational Slack channels to ensure broad reach and engagement.

• Develop presentational and written materials to support seasonal communication initiatives for Retail Bank organizations, such as Associate Appreciation Week, promotion announcements, and updates regarding office space changes.

• Provide occasional support for crafting announcements related to team structure changes, ensuring clarity and sensitivity.

• Manage and maintain accurate distribution lists for various client groups to ensure effective and targeted communication delivery.

• Utilize existing tools to track and analyze the metrics and performance of written communications, leveraging insights to recommend continuous improvements.

• Build and maintain efficient processes that foster seamless collaboration across multiple stakeholders and contributors.

Requirements

• Outstanding written and verbal communication skills, with a proven ability to distill complex information into clear, concise, and engaging messages for various audiences.

• Strong organizational skills and a process-oriented mindset, with experience building and maintaining collaborative workflows.

• Exceptional time management and prioritization skills, with the ability to manage multiple competing deadlines and projects effectively.

• Demonstrated ability to communicate verbally with executives, adapting messaging to different leadership voices and preferences.

• Excels at writing with a lively and approachable voice, ensuring internal communications are not just informative but also enjoyable and easy to read.

• A keen eye for detail and a commitment to producing high-quality, error-free content.

• Proactive and adaptable, with the ability to quickly pivot and respond to evolving communication needs.

• A strong customer-orientation and a proven track record of building collaborative work relationships.

Basic Qualifications

• Bachelor's degree or military experience

• At least 3 years of experience in an internal communications role