Medical Assistant Lead - Ambulatory Float Pool

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This position works in the Ambulatory Float Pool as a Clinical Practice Assistant Lead, and is assigned to departments that are short staffed. Assignments typically are 90 days. The CPA Lead also serves as an assessor for Ambulatory's MA Skills Competency program and should be comfortable training and providing feedback to others. The Float Pool is an excellent opportunity to gain experience in different Ambulatory specialty departments and enhance individual skills.
Job Summary: Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers. Acts as a team leader, resource and mentor.<br><br>

Job Description:

Essential Responsibilities:

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.

• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers. Prepares schedules and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.

• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.

• Ensures that patient records, documents, lab slips and X-rays are available with appropriate patient identification so the encounter is productive for both the patient and provider.

• Performs a wide variety of activities relevant to the clinical setting which may include assisting providers, performing phlebotomy, EKG's, vital signs, etc. Performs lab tests and implements quality control standards as indicated. Provides patients with relevant instructions for specific tests and procedures.

• Serves as a role model, mentor and resource. Collaborates with practice support team. Provides training and shares knowledge. Oversees the work of others and solicits feedback and ideas to produce quality processes and outcomes. Makes recommendations on how resources can be used more effectively.

• Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.

• Monitors and ensures that patient exam rooms are clean and organized. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Orders supplies and equipment; restocks supplies and

• monitors for expiration dates.

• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements.

• Assembles records according to medical center policy and as standards are defined by the Joint Commission. Handles requests for patient information according to established guidelines.

Required Qualifications:

• High School diploma or GED required.
• 1-3 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications:

• Phlebotomy certificate

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.