Clinical Receptionist (43554)

Under general supervision of the Nurse Manager/Supervisor, the Clinical Receptionist appropriately and professionally assists patients that come to the Ambulatory Care or Urgent Care Center for care; answers telephones and performs general business functions as assigned. Upholds the principles of Winslow Indian Health Care Center, Inc. (“WIHCC”) Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Supports organization mission, vision and strategy.
• Answers telephones, routes calls to appropriate staff, takes accurate phone messages, and relays messages to staff. Prints out appointment list for each day.
• Greets each patient upon arrival and checks the EHR system to verify patient’s check-in status and enters relevant information on computer screens or forms as necessary.
• Initiates patient medical chart and compiles all appropriate forms with appropriate documentation.
• Prepares patient form for clinic use and collects after visit. Forwards documents to HIM for scanning.
• Enters the data collected into computer or on forms.
• After completion of patient visit, directs the patient to next appropriate area, i.e., Appt. Desk, PRC, Patients’ Benefits Coordinators, Pharmacy, etc.
• Performs reminder calls to patients for next day or future appointments.
• Serves as interpreter for Navajo-speaking patients as needed.
• Understands and demonstrates proper safeguards for patient confidentiality and follows rules of privacy pertaining to patient care and records.
• Makes positive contribution to office/group organization and patient/staff rapport.  Acts in a professional manner.
• Performs basic computer and office management functions effectively and efficiently.
• Demonstrates cost effective techniques when utilizing supplies and equipment.
• Assists office in achieving defined goals.
• Requires completion of tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Minimum Qualifications:

High School Diploma or GED required. For Ambulatory Care Center: One year on-the-job health care experience as a receptionist or in an administrative support position required. For Urgent Care Center: One year Emergency Department or Urgent Care experience as a receptionist or in an administrative support position is required. BLS/CPR certification is required or must attain within 90 days of hire. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitabl