Member Experience Project Manager

Ōura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Ōura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we’ve helped over one million people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking candidates who want to make an impact on our journey.

For us, empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we work to promote work-life balance and ensure that our team members have what they need to do their best work — both in and out of the office.

The Member Experience (MX) team works to support members in their journey to get the most out of Oura. The MX Project Manager will be responsible for managing the development of the MX teams tools and systems, MX readiness for product and feature launches, and the relationships with other Oura departments or vendors.

The ideal candidate has previous experience managing cross functional projects from start to finish. You should be comfortable acting as the point of contact for a number of different teams and managing the flow of information both up and down within the organization.

What you’ll do:

• Develop a deep knowledge of the needs of our members and agents through hands-on learning and collaboration with subject matter experts.
• Collaborate with engineering and IT teams to promote automation, self service, and efficiency in all tools and processes.
• Implement organizational changes to ensure that team standard operating procedures meet or exceed minimum standards of regulatory compliance and quality assurance.
• Gather and organize information on company wide feature, product, or campaign launches to ensure that the MX department has all the needed pieces in place to fully support our members.
• Represent the voice of Oura members and the MX organization in cross functional initiatives.
• Utilize your skills in change management to guide the MX department through organizational and structural changes without negatively impacting the experience of the member.
• Partner with data analytics specialists to provide a clear understanding of company needs and project return on investment.
• Keep team leadership informed and involved with ongoing projects through weekly progress reports and timely ad hoc communication.

Requirements

We would love to have you on our team if you have any of the following, but don't worry too much if you don't fill all the requirements:

• Bachelor's degree or equivalent work experience
• 5+ years of experience in project management, product management or equivalent experience
• Proven results leading projects with competing resources and priorities
• Previous experience working on consumer products
• Experience in capacity planning, forecasting, real-time management, and reporting
• Previous experience with QMS systems is a plus
• Hands-on analytical experience and innate curiosity to identify trends and patterns using cloud-based analytics tools (e.g, Tableau, Snowflake, etc.)
• Excellent organizational, project management, communication, and presentation skills
• Experience working with project management software such as Jira and Confluence.

Benefits

At Ōura, we care about you and your wellbeing. Everyone here at Ōura has a ring of their own and is continually looking to improve their health. What you’ll get:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own + employee discounts for friends & family
• Fertility benefits through Carrot Pro
• Flexible working hours and remote working arrangements
• $500 for initial WFH setup + $300 monthly wellness stipend
• $25 DoorDash credit every Friday for lunch
• 20 days of PTO + 13 paid holidays + 8 days of flexible wellness time off
• 5 days paid sick leave, four days bereavement leave, 12 weeks paid parental leave
• Amazing culture of collaborative and passionate coworker

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and marke