Site Account Manager-VMI

Job DetailsJob Location: Denver CO - Longmont, CO 80503Position Type: Full-TimeSalary Range: $65,000.00 - $85,000.00 Base+Commission/yearBe Part of a Winning Team!

If you are committed to exceptional sales and service in VMI – joining a new business venture team to lead the flawless set-up, building, launching and executing of our VMI program inside the customer's manufacturing site, while also functioning as an Account Manager developing new HNI business opportunities with prospective customers in the surrounding market, as well as utilizing systems for communication and reporting excellence, and you have a passion for fasteners while working in the industrial space, then we are looking for you! 

At Hodell-Natco Industries (HNI), we specialize in supply chain management and vendor managed services and are growing our team and adding to our national footprint.  

Be part of a new business venture in a demanding environment where you will work independently and interact with the local customer's leadership team and front-liners, as well as communicate remotely and effectively with HNI's leadership team to actively meet VMI development, execution maintenance objectives while achieving sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams.

A successful Site Account Manager is committed to exceptional customer service, proactive account management and sales, clear and frequent communication using system tools, while being proactive in an effort to create success for our customer and HNI.

This role will initially partner with the customer’s onsite team to build, launch and flawlessly lead and execute the VMI program with a new business venture outside of our current HNI footprint while expanding market position - proactively pursuing new business opportunities with prospective clients in the surrounding market.  This position will manage all VMI and sales activity for a defined site within a defined territory while partnering with HNI Sales leadership to define, grow and execute resources for expansion and success by developing new business volume.

RESPONSIBILITIES

Provide an Exceptional Customer Experience

·        Provide an Exceptional Customer Experience by having and promoting a Customer First mentality

·        Build strong relationships with our Customer to ensure set-up and service delivery standards are met/exceeded while serving as a consultative local partner to include providing expertise and developing trust and reliability at all levels of the Customer’s organization

·        Proactively seek Customer needs and translate/communicate them to our organization while coordinating the involvement of all needed company resources to ensure flawless execution at the customer’s place of business

·        Enter/ Communicate orders and quote requests in an expedient manner, to include follow-up in required timeframe

·        Expedite sales orders and work with purchasing and operations teams on inbound product requirements

·        Act as an advocate for the Customer – strive to constantly improve the buying, stocking & VMI execution experience with HNI

·        Proactively utilize regular inventory trending report to effectively manage inventory

·        Utilize SalesForce for all aspects of account management  

·       Meet or exceed annual program maintenance & execution of the VMI program while developing new business for the territory.

·       Demonstrate consultative-level knowledge of Hodell-Natco product/service offerings

·       Be willing to assist with warehouse and other support duties on behalf of the customers as opportunities arise

REQUIRED SKILLS & ABILITIES

Solid time management and organizational skills
Commitment to detail, accuracy, quality, and continuous improvement
Excellent verbal and written respectful communication skills
Outstanding listening, problem solving and people skills
Working knowledge of Microsoft Office with solid Excel skills
Ability to learn, navigate and work with ERP/MRP systems – SalesForce & P21 experience a plus
Ability to analyze information, identify issues and seek assistance to resolve situations
Ability to travel in the Denver area to develop new business prospective customers places of business

EDUCATION & EXPERIENCE

HS Diploma/GED required, Associates or bachelor’s degree in a related field preferred - equivalent work experience considered
Minimum of 3 year related work experience in a customer facing/ sales position
Prior account management experience a plus
Working knowledge of Microsoft Office with ability to use Excel for data analysis and reporting
Industrial, manufacturing or distribution experience a plus
Outstanding communication and interpersonal skills
Superior time management skills

PHYSICAL REQUIREMENTS

Commitment to a drug free workplace - includes screening for THC & participation in random testing program
Clear 7-year criminal history