SVP, Content Operations

Dodge is the leading data and analytics provider for the U.S. commercial construction industry, supporting thousands of companies in the construction ecosystem for strategic planning and sales growth. Content is the core asset that powers Dodge’s tactical, analytic and research products. We are looking for a dynamic, collaborative leader to join as a key member of the executive team and ensure that our content exceeds customer expectations, shapes the future direction of our content assets, and drives operating efficiency.

The SVP, Content Operations, will be responsible for leading a team of 300+ internal and third-party team members who execute the end-to-end processes of sourcing, curating, enhancing, and delivering high-quality and timely data about companies, projects and products within the U.S. commercial construction ecosystem.

This dynamic leader will constantly strive to optimize the budget for employees, third-party staff, process management tools and external data vendors to improve the scope, depth, accuracy and timeliness of ongoing content deliverables. This leader will be attracted by the opportunity to drive operational efficiencies and serve as the critical content delivery enabler for exceeding customer expectations across the range of Dodge’s products.

The ideal candidate will be curious (e.g., about customer needs and pain points, new technologies, new data sources), detail-oriented (to understand operational processes) and execution-focused (i.e., establishing and improving on clear KPIs). They will also possess the leadership traits to inspire and rally a large organization and create connective tissue with other parts of the Dodge organization, especially Product and Technology.

This is a full-time, leadership position.

Preferred Location

This is a remote, home-office based role and candidates located in the continental United States will be considered

Essential Functions

Customer Feedback on Content Value and Gaps

• Partner closely with Product team to (i) understand how key customer segments use, assess and value Dodge content and analytics, (ii) identify content gaps/shortfalls, and (iii) identify high-impact content-related enhancements with high customer ‘willingness-to-pay’
• Seek out and integrate qualitative and quantitative customer feedback (e.g., customer usage data) to inform content acquisition and management strategies
• Identify and assess third-party data sources that might create new value for clients and engage product team on potential innovation opportunities

Content Strategy and Lifecycle Management

• Develop and communicate a strategic perspective and forward-looking outlook on how Content Operations delivers value to customers through Dodge products
• Oversee the acquisition, curation, processing, and enrichment of project, company and other data to ensure that they meet product and customer standards for quality, accuracy, and timeliness
• Ensure that content is effectively structured, cataloged, and stored in a way that facilitates easy access and scalability for internal teams and external customers

Content Quality, Integrity, and Governance

• Implement and maintain governance frameworks to ensure the consistency, accuracy, and security of acquired data
• Establish processes for data quality checks and validation to ensure that data is always reliable, accurate, timely and usable by customers
• Create protocols for managing data privacy, security, and compliance, ensuring that all data content adheres to relevant laws and industry standards (e.g., GDPR, CCPA)

Innovation

• Develop and maintain an overview of data types/sources for U.S. commercial construction
• Stay ahead of trends in the data-as-a-service industry, understanding new data sources, acquisition techniques, and technologies
• Identify and implement innovative solutions