Senior Manager, Professional Services

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

The Professional Services Center of Excellence (COE) Project Manager at Tekion is a critical member of the Professional Services Team, responsible for leading initiatives that enhance delivery processes, tools, and professional services capabilities. This role requires defining and executing project scopes, objectives, and deliverables in alignment with organizational goals. The Project Manager ensures the successful implementation of initiatives by coordinating cross-functional collaboration, measuring performance outcomes, and fostering knowledge sharing across teams. Reporting to the Vice President of Professional Services, this full-time position bridges strategic oversight with hands-on project leadership.

Key Responsibilities

Indirect leadership of the functional teams within the Professional Services Delivery organization with the intent to support business growth of both products and services, ensure a positive customer experience, drive delivery efficiency and effectiveness, and cultivate a human first approach to professional development.  Scope of responsibilities as follows: 

Scope Definition and Alignment 

• Collaborate with leadership to clearly define the scope, objectives, and deliverables of PS COE initiatives in alignment with strategic goals. 

• Develop comprehensive project charters and plans, outlining milestones, resource requirements, and timelines. 

• Ensure all project objectives are actionable and tied to measurable business outcomes. 

Implementation Process Design 

• Manage the full lifecycle of delivery process improvement projects, from initial concept through execution and evaluation. 

• Assist in driving the standardization, optimization, and adoption of tools, templates, and applications to enhance delivery efficiency. 

• Oversee project schedules, budgets, and resources to ensure timely and successful completion. 

Stakeholder Collaboration 

• Act as the central point of contact for project stakeholders, fostering open communication and regular engagement. 

• Facilitate alignment across cross-functional teams by gathering input, addressing concerns, and refining processes based on feedback. 
• Coordinate with leadership to ensure PS COE initiatives are integrated seamlessly with organizational priorities. 

Knowledge Sharing and Enablement 

• Partner with Product teams to gain early access to new releases and updates, ensuring alignment with implementation strategies. 

• Facilitate training and knowledge-sharing sessions to embed new tools, templates, and processes within the organization. 

• Serve as a key resource for disseminating best practices and lessons learned across Professional Services teams. 

Skills and Experience

• SaaS Project Management: 7–10+ years of project management experience, with at least 3–5 years specifically in SaaS or technology-focused environments. 

• Experience delivering SaaS solutions to clients, including onboarding, implementations, or post-launch services. 

• Demonstrated ability to work closely with Sales, Product