Associate Health Center Manager - Stone - Family Medicine

JOB PURPOSE: The Associate Health Center Manager under the guidance of the mission, vision, and cultural beliefs of El Rio Health manages the administrative clinical operational activities of health centers as assigned. The Associate Health Center Manager manages health center staff in the delivery of high-quality healthcare services to El Rio Health patients. In this role, the Health Center Manager demonstrates a commitment to providing these services to a diverse range of patients in support of the mission, vision, and values of El Rio Health Center. The Associate Health Center Manager may provide nursing services to patients and will work with the health care team to coordinate high-quality and effective clinical and non-clinical services as a Registered Nurse under the policies and procedures of the Arizona State Board of Nursing and those of El Rio Health Center.
The Associate Health Center Manager works with administrative supervision and has discretion and independent judgment authority with respect to matters of significance for the assigned department in respect to the resolution of work problems involving departures from standard policies, interpretations, or procedures within the functions and processes for which they are accountable and responsible within the scope of authority and responsibility for the position.
Essential Job Functions:
• Identifies care gaps within the population of own health centers and develops Action plans.
• Promotes public health and disease prevention through community outreach and the use of technology.
• Identifies determinants of health as it relates to health disparities and develops action plans tracking rates of illness, death, chronic conditions, behaviors, and other types of outcomes.
• Manages administrative clinical operational activity, programs or projects, and administrative assignments supporting the Health Center’s operations to ensure the highest standards of excellence.
• Implements and maintains a Continuous Quality Improvement approach to all clinical administrative operations, continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective service delivery.
• Ensures patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
• Assures that all staff members are provided with initial and ongoing training supporting patient confidentiality.
• Leads and directs the daily clinical operations of the Health Center, such as:
◦ Provides guidance, leadership, and supervision to a diverse group of health care professionals by fostering an open environment for teamwork and communication.
◦ Ensures a high level of productivity; continually monitoring the service operations of the center.
◦ Manages clinical care, behavioral health operations and staffing coverage; revising and/or reassigning staffing assignments as needed.
◦ Monitors and supervises the use of universal precautions and Infection Control standards to ensure full compliance and adherence with established standards and policy.
◦ Provides guidance and direction in resolving operational issues or problems.
• Leads the development and implementation of measureable goals and objectives, as well as policies and procedures for all operational areas of the Health Center.
• Monitors and supervises the control of stock drugs, vaccines, and clinical inventory within the Health Center.
• Develops and implements tactical action plans that support the goals and objectives of the organization.
• Collaborates on the development, implementation, and oversight of medical protocols, clinical operations, and fiscal performance for the Health Center.
• Functions as an EPM and EHR super user working closely with Information Technology to ensure that appropriate training, error monitoring, and processing corrections are developed and implemented in a timely and effective manner.
• Responsible for the delivery of coordinated and integrated quality health care services for El Rio Health Center patients.
• Develops and enhances effective relationships which support and meet the customer service expectations.
• Advocates and supports the coordination of services with community agencies and referral resources to meet patient service needs.
• Identifies appropriate resources to provide education to patients, their family members on active participation in their health care services.
• Monitors patient service feedback; actively engages patients on service experience and quality; receives and resolves patient complaints on service; plans and implements service improvement opportunities.
• Posses