Senior Account & Relationship Executive USA-Remote

Award-winning solutions to address your legal business needs 

Wolters Kluwer’s ELM Solutions provide a comprehensive suite of tools that address the growing needs of corporate legal operations departments to increase operational efficiency and reduce costs. Corporate legal and insurance claims departments trust our innovative technology and end-to-end customer experience to drive world-class business outcomes. 

The Senior Account & Relationship Executive activities include: gaining expertise on the complex and comprehensive ELM product line; learning industry and ELM product line best practices; staying informed of the account management-related processes; maintaining and growing existing customer business; serving as a liaison between clients and ELM; serving as a trusted advisor with clients largely through a rigorous hands-on approach; managing the client relationship throughout the entire project life cycle; contributing to and executing department process improvement initiatives; managing time and resources effectively; maintaining performance standards while working remotely (if applicable); and representing Wolters Kluwer in the industry. 

Enterprise Legal Management Software | ELM Solutions | Wolters Kluwer 

Essential Duties 

·       Building and nurturing long-term relationships with key clients to ensure satisfaction and loyalty. 

·       Learns and maintains comprehensive understanding of full line of ELM products including features, benefits, pricing, intended use, value proposition and competitive position to effectively serve clients. 

·       Establish and maintain business relationships with key level personnel in legal, finance, procurement, IT and other department that are imperative to the business. 

·       Developing and implementing account strategies to meet client needs and achieve business objectives. 

·       Identifying opportunities for upselling and cross-selling to increase revenue from existing accounts. 

·       Addressing and resolving any issues or concerns that clients may have promptly and effectively. 

·       Tracking and analyzing account performance to ensure targets are met and identifying areas for improvement. 

·       Working closely with ELM internal teams, such as sales, marketing, and product development, customer support, professional solutions to deliver solutions that meet client expectations. 

·       Preparing regular updates on account status, including sales forecasts and progress updates via Salesforce. 

·       Maintains and grows existing customer business to meet annual sales goals by identifying and understanding client business needs and the value provided by existing ELM solutions; regularly contacting and meeting with customers, remaining informed of their business needs, and promoting the value provided by ELM solutions. 

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