Customer Information Group Representative

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

Join us as a Customer Information Group Representative in our Customer Information Group (CIG) team in Terneuzen, Netherlands.

This is the contact center aimed at supplying information about Dow's products to customers, channel partners, prospects, and general stakeholders.

The team receives and responds to escalated requests on behalf of customers and prospects for products and services, whilst sharing information across specific Dow businesses and functions.

Responsibilities

• Be an agent of change by promoting Dow’s reputation, by providing excellent customer service.
• Manage client contact - handle questions and requests of technical / regulatory/ sample / literature etc. from inbound calls/emails whilst giving the best customer service.
• Ensure that all customer enquiries are documented, in accordance with the performance and service standards
• Use business and process expertise to increase the service levels that we provide to the customers
• Be able to manage a complex workload with good judgment on activity prioritization.
• Able to work with different stakeholders/ partners in the organization: Product Stewards, Regulatory team, Sales and Customer Service
• Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement.

Qualifications

• Minimum a vocational degree (MBO-4) is required.
• Proven experience in customer service, support or relevant role on emails and telephone, including strong listening, verbal and written communication.
• You are fluent in English and German, capable to verbally communicate with customers and management.
• Commercial skills (ability to hear sales opportunities and to act upon it): Go getter attitude.
• Ability to operate computer systems with accuracy and efficiency (CRM, SAP, Microsoft Office)
• Ability to multitask and prioritize is essential.
• Ability to adapt and implement new procedures as required to provide excellent customer service.

Preferred Skills

• Fluency in the French language will be a plus

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal produ