Associate Customer Success Manager, Enterprise

<p><span>We are seeking a Digital Customer Success Manager (CSM) to join our Data &amp; Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG’s offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key stakeholders to provide solutions, handle feedback, and develop long-term relationships.</span></p><p></p><p><b>What you'll be doing:</b></p><ul><li><span>Customer Engagement at Scale: Handle a portfolio of customers using digital tools to ensure they are fully applying our data and feeds products to achieve their goals.</span></li><li><span>Proactive Communication: Leverage automation and technology (CRM systems, dashboards) to deliver proactive, tailored communications, ensuring customers receive value from our services.</span></li><li><span>Customer Health Monitoring: Track customer health metrics, usage data, and feedback to identify potential risks and opportunities for growth or improvement.</span></li><li><span>Collaborative Problem-Solving: Partnering with the Data &amp; Feeds team, Product, and Support teams to address customer concerns, tackle problems, and drive continuous improvements to customer satisfaction.</span></li><li><span>Upsell and Growth: Find opportunities to upsell additional products or services that align with the customer’s needs and business goals, giving to both customer success and revenue growth.</span></li><li><span>Customer Advocacy: Advocate for customers within the organization, ensuring their needs and challenges are heard and addressed.</span></li></ul><p></p><p><b>What you'll bring:</b></p><ul><li><span>2-3 years of experience: Excellence in customer success, account management, or a related role, ideally within a data or technology environment.</span></li><li><span>Technical Skills: Understanding of data feeds, APIs, or real-time data integration. Experience with CRM tools (Salesforce, Gainsight) and customer engagement platforms.</span></li><li><span>Problem-Solving: Strong analytical and problem-solving skills, with the ability to translate customer needs into actionable solutions.</span></li><li><span>Communication: Excellent communication and interpersonal skills, with a talent for building and fostering long-term customer relationships.</span></li><li><span>Collaboration: Ability to work cross-functionally with product, sales, and technical teams to ensure customer success.</span></li><li><span>Results-Driven: Consistent record to meet and exceed targets in a customer-facing role.</span></li></ul><p></p><p><b>What you’ll get in return:</b></p><p><span>At LSEG, you’ll have the opportunity to be part of a world-leading financial markets infrastructure and data company. You'll gain valuable experience working in a global environment, handling high-impact customer relationships, and contributing to the success of key clients around the world.</span></p><p><span>Working with LSEG means being at the forefront of the financial data and technology sector. You’ll gain hands-on experience with industry-leading data feeds, real-time integration solutions, and sophisticated analytics that power the financial markets. This role provides continuous learning opportunities and the chance to stay ahead of industry trends.</span></p><p><span>LSEG cultivates an encouraging and inclusive environment where your contributions are valued. You’ll collaborate with a diverse group of professionals across various departments such as product, sales, and support. The organization encourages innovation and teamwork, giving you the tools and support to succeed.</span></p><p><span>As a </span><b>Digital Customer Success Manager</b><span>, you’ll directly impact the success of both the customers and LSEG by ensuring clients fully realize the value of their data and feed solutions.</span></p><p><span>LSEG recognizes the importance of flexibility and offers </span><b>hybrid working models</b><span>, allowing you to balance professional responsibilities with personal needs.</span></p><p></p><p><span>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</span></p><p></p><p><span>Our purpose is the foundation on which our culture is built. Our values of <b><span>Integrity, Partnership</span></b>, <b><span>Excellence</span></b> and <b><span>Change</span></b> underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</span></p><p></p><p><span>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self