Senior Residency Program Coordinator - CV Surgery (Medical Center)

Overview

At Houston Methodist, the Senior Residency Program Coordinator is responsible for working closely with Methodist's Graduate Medical Education (GME) office and attending physicians. This position supports the program directors, the faculty, and the residents by coordinating administrative functions for residency training programs. The Senior Residency Program Coordinator position works independently and collaboratively in teams. This position will have the responsibility of one or more of the following: responsibility for complex programs and/or coordinating the work in the program and must have relevant understanding of the entire program from the Program application forward. The Senior Residency Program Coordinator position may coordinate the work of other residency coordinators and/or administrative assistants for the residency programs.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Assists the GME office with the following: New Resident Orientation, Graduation ceremonies, Internal Reviews, Licensure, Permit and Certification standing of all program residents. Coordinates medical school observers, rotating residents, and fellows.

• Works with Program Directors, the department administrator, the GME Office, and the residents to facilitate all aspects of the Residency training program which may include some public relations and/or efforts to improve the facilities or services available for the Residents.

• Facilitates open, professional (verbal, nonverbal, written) communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional, providing the highest quality service during every customer encounter.

• Collaborates to foster healthy relationships in the work environment such as mitigation of conflict. Provides recommendations for the improvement of department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Works closely with the GME Office to establish program letters of agreement and to provide detailed information on the experience. Independently assembles, prepares, and distributes materials to provide residents with appropriate information.

• Enters and maintains currency of data into Residency Management Software Suite, including demographic, rotation, schedule, evaluation, conference, and licensure information. Provides reports on Residents' educational experiences and performance of duties on a regular basis.

• Implements department and GMEC policies pertaining to house staff. As delegated, represents Program Director on program administrative matters. Coordinates and schedules all aspects of conferences, including presenters, audio/visual equipment, and meals and/or refreshments.

• Maintains current database of faculty and resident publications, grants, presentations, and awards. Updates operative statistics, publications, grants, and residency information on the department's website on a regular basis.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Prepares reports on operative procedures as needed for Program Directors, the department annua