SR. ACCOUNTING ANALYST- MERCHANT PROCESSING (HYRBID)

Job Summary

Key Responsibilities

· Monitor, research, and resolve open, aging, and excessive credit card authorizations. Coordinate resolution.

· Review suspicious credits, unmatched refunds, excessive refund activity, and other potential fraud indicators.

· Manage chargebacks and retrieval requests, coordinating with payment processors and business units to ensure timely resolution.

· Investigate and resolve credit card funding discrepancies, processing fees, and operational exceptions.

· Process and validate daily FreedomPay invoice activity.

· Perform monthly reconciliation of FreedomPay funding, fees, adjustments, and chargeback activity.

· Administer user access and support access requests for payment gateway platforms, including FreedomPay, Authorize.Net, and Fusebox and any other future gateway platforms.

· Prepare ad hoc reports and provide analytical support for management, Finance, Internal Audit, and other stakeholders.

· Respond to and resolve Helix support tickets, ensuring timely communication and issue resolution.

· Partner with internal departments, payment processors, gateway providers, and field personnel to resolve operational issues and enhance payment processes.

· Serve as backup support for ReconArt and manual journal entries, batch report distribution, and credit card reject reviews.

· Analyze existing business processes and identify opportunities for automation and operational improvement using Microsoft Power Apps

· Collaborate with business users to gather requirements, document workflows, and develop automation solutions that improve efficiency and accuracy.

· Support department initiatives, projects, and continuous improvement efforts related to payment operations and treasury functions.

 

Required Qualifications

· Bachelor's degree in Accounting, Finance, Business Administration, or a related field; equivalent combination of education and at least five years of relevant work experience will be considered.

· Minimum of two years of credit card, payment processing, treasury, banking, or related financial operations experience.

· Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and Power BI (preferred).

· Strong analytical, problem-solving, and reconciliation skills.

· Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

· Effective verbal and written communication skills with the ability to collaborate across departments and with external partners.

 

Preferred Qualifications

· Experience with payment gateways, processors, and merchant acquiring operations.

· SAP experience.

· Familiarity with FreedomPay, Authorize.Net, Fusebox, ReconArt, or similar payment and reconciliation platforms.

· Knowledge of chargeback management, fraud mitigation, and payment card industry (PCI) compliance concepts.

· Experience with process automation technologies such as Power Automate, Power Platform, or similar workflow tools.