Principal Outbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This role is part of our Platform product organization, responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.  

 As a Principal Outbound Product Manager, you will play a critical role in managing complex customer adoption engagements to ensure the adoption of the Platform, helping to rapidly establish Generative AI solutions and other Platform capabilities in our customer base. The successful candidate is a results-oriented self-starter with strong program management skills, technical expertise, and exceptional communication abilities to ensure successful implementation and customer satisfaction.  

What you get to do in this role 
Provide program management practices, such as planning, scheduling, monitoring, risk management, etc., to drive rigorous project execution throughout the project lifecycle 
Manage cross-functional projects and teams, senior-level business executives and customers to provide an exceptional customer experience  
Drive collaboration and efficient decision-making between all internal and external stakeholders, including partners and customers 
Provide regular (weekly, monthly, quarterly) updates to customers as well as to internal stakeholders 
Facilitate project planning meetings, reviews, and retrospectives 
Provide project governance to manage requirements in line with agreed to scope and business objectives 
Develop and present the project value proposition to customers as part of the initiative and on-going collaboration
Mentor team members to achieve the engagement's deliverables and promote the customer's desired results Identify gaps between actuals and plan of record, proposing solutions and driving resolutions 
Ensure complete knowledge transfer, record updates and all transition activities are taking place at the end of each engagements 

 

 

Qualifications

Minimum of 12 years of high-tech/SaaS industry experience 
8+ years in a customer-facing role, program management or similar role 
8+ years of experience with technology products 
Certified ScrumMaster, PMP, and/or SeviceNow Implementation Methodology certification or equivalent 
Exceptional communication skills to include technical and business concepts 
Very strong written communication skills  
Excellent negotiation and persuasion skills 
Must enjoy working in a highly collaborative environment 
Prior experience with implementing or supporting ServiceNow products 
Strong cross-functional, technical Project Management experience and demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out 
Ability to think strategically, learn fast, and communicate with impact 
Ability to travel, possibly 50% of the time 
Bachelor