Account Manager, Client Program Services

Linqia is the leader in the growing influencer marketing industry. At Linqia, we partner with the world’s largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win. At Linqia, you’ll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment.

The Role:

The Account Manager or as it's called internally - Program Manager, Strategic Accounts, is a critical client partner role demonstrating leadership, accountability, business acumen, and vision for Linqia’s key brand clients. The Program Manager will be charged to lead cross-functional teams in executing projects that support program delivery and Client experience while balancing client, company, and team needs. 

A successful Program Manager is a collaborative leader and facilitator; s/he is driven, organized, and detail oriented; excels in program management; communicates with ease at all levels; and is thoughtful and effective in problem solving and conflict resolution

Responsible for managing end-to-end execution of influencer marketing programs, from strategic planning phases through creative execution, delivery and implementation. Manages program schedules and deliverables; pro-actively communicates expectations and milestones to all cross-functional team members. 

The Program Manager, Strategic Accounts reports to Linqia’s Manager of Strategic Program Management

What You’ll Do:

• Responsible for program management of complex projects and initiatives (status, process improvements, etc) in support of our mission to deliver excellent Client experiences
• Quarterback project schedule planning and execution; update reports and proactively communicate program status to key stakeholders throughout program lifecycle in weekly status meetings
• Spearhead project pipeline planning and proactively balance project loading with cross-functional bandwidth to ensure adequate resourcing of committed timelines
• Lead cross-functional teams in conducting hand-offs for successful execution and post mortem reviews to gather and communicate key takeaways for continuous improvement
• Identify improvement projects and lead implementation of program management tools (Asana) and processes (internal and Client) 
• Route creative to influencers and clients, ensuring feedback is clear, actionable and revisions are received on time
• Identify program risks early on and convenes cross-functional partners to align/mitigate solutions
• Monitor and advocates process; identifies gaps/improvements to work more efficiently
• Demonstrate ownership/investment in the work; has clear understanding of business goals and internal culture
• Guide the client seamlessly through the process while also keeping them accountable to the joint success

Qualifications:

• 3+ years of experience in account, project or program management, agency experience preferred
• Heavily people-oriented: effective relationship-building skills; ability to cultivate strong partnerships across functions to bring people together toward common goals and consensus
• Strong and effective communication and presentation skills, both written and verbal; confidence in leading/facilitating cross-functional team meetings to achieve common results
• Strong multi-tasking and time management skills; ability to troubleshoot issues, juggle multiple programs, and prioritize accordingly
• High energy and flexibility in a constantly evolving team environment
• Excellent technical skills – Google Sheets/Excel, Timeline Tracking (Asana preferred) 
• Bachelor’s degree, MBA is preferred 
• Ability to commute to Linqia's SF office twice a week 

The expected salary range for this position is $75,000-$85,000. Compensation packages at Linqia include base salary, equity, and benefits. The range displayed on each job pos