Customer Service Representative - 3+ years Experience Required

Job Description

Seven Bends Veterinary Hospital is seeking an experienced Customer Service Representative to join our team! We have a full-time and part-time position available. The ideal candidate will have a minimum of 3 years of experience in a veterinary or medical office setting. If you are passionate about animals and dedicated to providing exceptional client service, our hospital may be the right fit for you.

We are a busy general practice providing exceptional care to small animal patients (cats and dogs) five days per week, Monday through Friday—with no weekends or late evenings required. Shifts vary between 7:30 a.m. and 6:00 p.m. Our hospital is a beautiful 9,500-square-foot, state-of-the-art facility staffed with tenured veterinarians and a dedicated support team.

We offer a comprehensive benefits package, including medical, dental, and vision insurance; short- and long-term disability; life insurance; HSA/FSA options; paid time off; paid holidays; and pet care discounts. Additional details will be provided during the interview process.

Please note: Our hospital and grounds are a smoke-free, drug-free, and alcohol-free workplace.

Responsibilities (include, but are not limited to):

• Greet clients and their pets with warmth and professionalism
• Manage incoming calls, emails, and text messages while providing responsive support
• Schedule appointments, respond to billing inquiries, and process payments
• Maintain cleanliness and organization of the reception area
• Provide accurate information regarding hospital services, policies, and procedures
• Collect, update, and manage patient records with confidentiality and attention to detail
• Process wellness plans contracts and schedule recurring payments
• Preparation of boarding and surgery drop-off documents
• Review estimates and cosent forms with clients
• Scan and attach documents to patient records
• Processing online pharmacy requests
• Schedule surgery/dental procedures
• Room euthanasia appointments and review consent with clients

Qualifications:

• Previous experience in a customer service role (veterinary experience ideal)
• Strong interpersonal skills with the ability to make clients feel welcomed and at ease
• Excellent organizational skills and the ability to multitask in a fast-paced environment
• Ability to work effectively and communicate clearly within a team
• Proficiency with computers and standard office software
• Compassionate demeanor and a genuine love for animals

Requirements:

• Must be at least 18 years of age
• Reliable transportation
• Consistent attendance and punctuality
• Ability to meet physical demands, including sitting, standing, and/or walking for extended periods
• Satisfactory background and drug screenings

  National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.   At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.   At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:   • We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com • We may also contact you via text message from an identified NVA representative for recruiting-related communication • All job opportunities and applications are hosted on our official careers site: careers.nva.com • There is no cost or confidential information required to apply or be considered for a position   If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!   NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible empl