Senior Program Analyst – Workforce Services, Contingent Workforce Program

Overview

Enterprise Mobility is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

 

We operate the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

 

Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

 

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

 

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

 

This position offers a hybrid work environment, which includes the ability to work from home, while also requiring a semi-regular on-site presence as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Responsibilities

Within the IT Workforce Services organization, we are excited to announce an opening for a Senior Program Analyst to join our amazing Contingent Workforce team! If you are in search of a new way to make an impact on our business, we encourage you to consider applying for this opportunity.  Enterprise Mobility is powered by technology, and IT is a critical area of the business. As a diverse team of idea enablers and problem-solvers, our innovative IT professionals design, develop and drive the technology that is redefining how customers rent, buy, and share vehicles from our family of brands. Here, you will be part of a team that supports the contingent workforce program including IT leaders, IT suppliers, and IT contractors.  This team sits in the overall Workforce Services organization of our IT division. 

The Senior Program Analyst plays a key role in driving process and efficiencies within the IT contingent workforce practices.  As a Senior Analyst in the contingent solution lifecycle, you will support program stakeholders, supplier relations and negotiations, agreement compliance, process documentation, and reporting. As a subject matter expert in contingent labor and/or labor procurement, this role acts as a liaison between IT leaders and IT suppliers to ensure quality services and right-fit solutions. This is a front-facing role that requires the ability to interface positively with internal stakeholders, suppliers, recruiters, hiring leaders, and talent, balanced with overall support, efficiency, and productivity of the program. This role will be responsible for negotiating services agreements that include costs for talent labor and specific IT deliverables.     Overall responsibilities: 

• Build and maintain supplier relationships serving as liaison between the external supplier community, which includes professional IT services organizations, and internal stakeholders 

• Facilitate scoping calls between IT leaders and IT suppliers to ensure solid Statement of Work (SOW) agreements or Change Requests 

• Negotiate IT labor rates for individual talent and specific IT deliverables 

• Communicate expectations with suppliers on overall services delivery regarding contractual agreements, talent management, and compliance activities 

• Maintain contingent workforce program documentation and communications 

• Educate IT leaders on best practices within contingent workforce management  

• Report on SOW budget information within Vendor Management System (VMS) for IT leader visibility 

• Support the creation of supplier value propositions for the IT organization to ensure alignment for program success within our services practice 

• Work with a data driven mindset to create visibility around labor market t