Sr. Manager, Operations Analysis & Support

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Position Purpose: 

Support Operations in achieving the departmental objectives of expense control, sales and profit enhancement, improving customer service, and enhancing operational processes through the supervision of analytical tools and roles within the department, including a focus on store staffing levels, effective labor planning, and inventory management.  Oversees all routine reporting efforts within the Operations team, as well as ad hoc analytic and reporting requests and projects. 

Essential Job Functions:  Through previous background and experience the candidate must demonstrate, with or without an accommodation, the ability to...

• Interact professionally and effectively through verbal and written communication with all professional contacts, both internally and externally, with emphasis on company interests

• Independently prioritize and accomplish multiple tasks within established timeframes

• Identify reporting needs and manage creation of complex administrative and end user reports.

• Guide subordinate team members through the analysis of complex operational data and provide appropriate recommendations for action.

• Effectively manage the physical inventory processes, including accuracy and accounting compliance, and supervise diagnostic analyses and reporting to enhance performance.

• Confidently present project results to a sizable audience including executive management with decision-making impact.

Duties and Responsibilities:

Analytics, Reporting & Expense Management

• Interface with senior level operations management to determine analytic and reporting needs.  Create documentation regarding needs, data sources, methodology, and functional vision for the product while meeting the overall objective(s).

• Identify analytics and reporting efforts to support target areas of the business and affect change in behavior at various field operations levels.  Lead the Operations Analysis team members through the creation of a reporting vision including data storage definition, appropriate reporting mechanism, and aesthetic layout of the deliverable product.

• Identify opportunities of internal support to Continuous Improvement, Loss Prevention, Pet Services, Visual Merchandising, and other business units.  Prioritize analytical requests based on business needs and potential benefits, and guide the analyst team to provide decision support tools to business unit owners.

• Automate routine processes, reports, and procedures for efficiency and effective communication of data to recipients.

• Effectively communicate with the Business Analysis team in articulating functional vision for automated reporting efforts.  This includes producing the business case statement for prioritization, the creation of coherent functional specifications, and the appropriate documentation of data definitions, service level agreements, and troubleshooting approaches.

• Ensure that ongoing reporting efforts maintain an acceptable level of accuracy and timely, punctual delivery.

• Create and maintain procedures for routine reporting responsibilities of subordinate team members.

• Provide a sufficient level of end user support when necessary, including the creation of instructional materials, introductory news postings, and ongoing customer service by phone or email.

• Identify expense areas of opportunity, primarily in Store Payroll.  Determine a plan of action for self and subordinates to implement for expense management and/or process