Customer Onboarding Manager

About Synder

Synder is an accounting platform helping accounting professionals and business owners to record, reconcile, and recognize online sales and subscriptions.

For additional background:

• Alumni of Y Combinator, a leading startup accelerator;
• Alumni of the AICPA accelerator program for accounting innovations;
• Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms;
• Trusted by accountants as a top integration for QuickBooks;
• Spotlighted as “Popular with Businesses in the United States” on the Shopify App Store;
• Today, almost 5,000 businesses use Synder on a daily basis;
• $10B+ worth of transactions were processed by the platform in 2024.

We are seeking a motivated Customer Onboarding Manager to ensure the success and satisfaction of our valued customers. You will build strong relationships, drive product adoption, and maximize retention.

What You Will Do

• Own the onboarding experience end-to-end for a portfolio of medium and high touch customers
• Deliver high-impact onboarding sessions that help customers configure Synder for their unique setup
• Act as a product expert—understand the ins and outs of Synder, even the edge cases
• Build tailored onboarding plans, track progress, and ensure time-to-value is as short as possible
• Identify upsell opportunities and communicate product value that aligns with business goals
• Collaborate with Sales, Customer Success, and Product teams to close the loop on customer feedback
• Manage multiple accounts simultaneously and meet onboarding SLAs
• Create documentation or resources to improve the customer experience and internal workflows

What You Need

• 2–3 years of experience in customer onboarding or implementation in a SaaS environment
• English skills B2-С1, excellent written and verbal communication skills
• Experience working with complex software (bonus if related to accounting, fintech, or integrations)
• Experience with HubSpot is a plus
  
• Excellent learning ability—you’re curious, proactive, and love digging into technical details
• Critical thinking skills—you’re not afraid to challenge assumptions and ask “why?”
• High tolerance for pressure and volume—you stay calm, structured, and resourceful in busy times
• Strong communication and presentation skills—you know how to make the complex sound simple
• Sales mindset—you can push, overcome objections, and drive urgency without being aggressive
• Ability to work 5 days a week, from 2 pm to 10 pm CET