HR Benefits Operations Specialist

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

Job Description:

Zscaler Inc., is looking for an aspiring People & Culture benefits operations professional looking to make a difference in our EMEA and global benefit offerings. You will develop partnerships with our main leaders and business decision makers within the organisation to develop world-class employee benefit programs.

Reporting to the Manager of Business Transformation & Benefits Operation, you will play a major role in the employee experience from the moment an employee joins a company, to the moment they leave, and everything in between. You will help develop and deliver a new Benefits concierge service to engage our employees when it matters the most through educating them on their benefits and directing them to the most beneficial support option. This is a remote friendly position.

• You will manage the on-boarding of new employees and throughout the employee life-cycle regarding benefit enrolment including leavers and off-cycle qualifying life events.
• Help manage end-to-end employee lifecycle processes, including onboarding, employee records management, transfers, promotions, and off-boarding.
• Collaborate with internal and external teams to build processes, identify solutions, and complete tasks.
• You will identify and highlight risks, and partner with the team to develop solutions.
• Identify ambiguities in processes and define solutions by collaborating with Payroll, Legal, Finance, and vendors. Document solutions in standard operating procedures.
• Administer time off, leave of absence, and payroll inputs based on statutory requirements.
• Raise insurance claims for short- and long-term sick leave
• Track and maintain metrics and dashboards related to the use of benefit programs.
• You will collaborate with all partners for roll out of annual benefits enrolment.
• Service level agreement adherence for processing and checking vendor invoices
• You will respond to and action employee requests related to HR policies, benefits, and general HR matters and resolving issues within the defined Service level agreement
• Provide payroll with relevant payroll reports each month by the required due date
• Administer the updating of relevant benefits after any employee salary changes
• Help administer non-insured benefits programs – leave of absence, tuition reimbursement, Child care
• You will create quarterly headcount audits with all benefit providers.
• Help improve projects to improve employee experience operational efficiency of benefit programs and HR processes
• Work with internal partners (Payroll, Finance, and Legal) on the day-to-today administration of Zscaler's benefit programs.
• Maintain accurate HR records and create regular reports for HR metrics.
• Analyse HR data to identify trends and provide insights to enhance HR processes.
• Help with ad-hoc projects.

Minimum Qualifications:

• 4+ years experience with HR Benefits programs
• Knowledge of employment/labour laws and benefit offerings for multiple EMEA countries
• Familiarity with HRIS, payroll and benefits software systems
• Driven and with the enthusiasm to work
• Ability in making sound decisions

Preferred Qualifications:

• Experience in a fast-growing technology organisation or SaaS product delivery organisa