Customer Care Expert Team Lead - Japan Market

<h3>Company Description</h3><p>Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 30 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. </p><p> </p><p>Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all. </p><p> </p><h3>Job Description</h3><p>Mentor, advise, and lead your team members in their journey to best support Wix users</p><ul><li>Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals</li><li>Lead by example, handling customer escalations with creative problem-solving.</li><li>Contribute to the growth of our department by interviewing potential team members in our hiring process See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects</li><li>Influence the way we support our users and improve it to make sure our users’ experience is the best possible</li><li>Participate in global and cross-company projects to improve our products and optimize our users’ experience</li></ul><p> </p><h3>Qualifications</h3><p> </p><ul><li>A tech-oriented manager with at least 2 years of experience leading a support/service team in a call center environment</li><li>Fluent in English, both written and spoken</li><li>Have a full-time working permit to work in the Republic Of Ireland</li><li>Able to work hybrid hours, Monday - Friday (9:00 am - 6:00 pm).</li><li>Excellent communication skills and emotional intelligence that helped you build and maintain positive relationships with colleagues at various levels. </li><li>Comfortable with feedback, methodical, detail-oriented, and have experience leading a team in that spirit</li><li>Dynamic and used to fast-paced work environments and can handle both the day-to-day and big picture </li><li>Motivated, independent and exceptional at project management and organization</li><li>Experience working in a global team- an advantage</li></ul><h3>Additional Information</h3><p><br/> We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. </p><p> </p><p>We offer competitive pay, shares, and great benefits, including time off, health insurance, pension, lunch allowance and so much more. You’ll find a relaxed and friendly atmosphere, your co-workers (and leaders) fantastic, and a lot of opportunities for growth in this fast-paced, high-profile startup environment.</p><p> </p><p> </p><p>We’re proud to be an equal-opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.</p><p> </p><p> </p>