R10074853 Customer Experience Specialist (Open)

Location:

Lawrenceville, GA - Sever Rd - Bulk cryo logistics - ANC

How will you CONTRIBUTE and GROW?

The Customer Experience Order Management Specialist is responsible for effectively processing customer orders using our integrated enterprise system (SAP) and Salesforce. This position is responsible for the accurate review of orders along with investigating all elements of service and product billing. This position will require an individual with exceptional attention to detail, advanced computer skills, knowledge of the business, and willingness to provide an exceptional Customer Experience. The right candidate must have a strong “customer service” mindset, the ability to use collaborative approaches, an excellent communicator who expresses consistency in words and actions, and a team player who takes extreme ownership.

Airgas is Hiring for a Customer Experience Specialist in Lawrenceville,GA !

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty. 

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Natasha Walker / Natasha.walker@airliquide.com / 409.926.8296

Essential duties and responsibilities include the following but are not limited to:

• Daily review and processing of incoming orders for bulk gases, cylinders, and service orders
• Excellent phone etiquette is a must
• Determine if billing is valid or requires additional research before invoices are processed
• Correspond with customer to review service charges before they are performed
• Exhibit knowledge of contract pricing, fees, tax status, part numbers, payment terms, etc., in order to resolve issues and discrepancies
• Work closely with all internal teams to ensure orders are correctly entered and billed
• Identify and communicate with management any high-level escalations
• Uphold continuous professional customer experience to both external and internal customers
• Uphold service level agreements to ensure orders are processed within a timely manner
• Handle Inbound and Outbound phone calls with customers and various internal departments on a daily basis to provide solutions
• Exceptional and effective detail orientation with critical thinking to make decisions
• Facilitating changes and updates when necessary to various parts of the business

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Are you a MATCH?

What skills/qualifications will I need?

• High school diploma or equivalent (GED) required, a bachelor’s degree a plus

• Prior order management, A/R, and customer service experience required

• Experience with SAP & Salesforce preferred

• Computer proficiency in MS Word, Excel, along with working knowledge of google documents required

• Solid retention skills and the ability to adapt in a changing environment

• Excellent business communication in both written and spoken communication

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE