Director, Insurance Management (ROPS)

Posting Date

12/02/2025

417 Ware Ave, Rockford, Illinois, 61107-6413, United States of America

No Brag, Just Fact!

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here's what you can expect as a Director, Insurance Management ROPS at DaVita:

The Role:

We are seeking an ambitious, experienced Director of the Insurance Management Team (IMT) to lead operational oversight and strategy for a segment of DaVita's Insurance Management Team and related activities. Part of DaVita’s broader Patient Support and Insurance function, IMT strives to empower patients with knowledge and tools to make well-informed insurance decisions.  IMT’s insurance educators work directly with patients to solve insurance challenges, understand financial and healthcare implications of insurance decisions, and navigate government, non-profit, and private resources.  This teammate-facilitated patient education is complemented though a varied, multi-channel patient engagement strategy, including digital, direct mail, and telehealth campaigns. 

This may be considered as a remote role.

Join the Insurance Management Team, where you can:

• Be part of a high-impact, widely-respected team that has a high concentration of talent in its members and leaders
• Ramp up quickly as you begin (or continue) your journey at DaVita on a team that gives you unmatched visibility into the dynamics of patient insurance support and revenue operations
• Partner with Field Operations leaders to identify and act upon opportunities to help patients reduce insurance lapses and uninsured rates
• Tackle the toughest problems Insurance Management & Revenue Operations faces and directly inform our vision for future success in partnership with our executive leaders
• Develop goals and strategies that will guide us through upcoming industry changes 
• Define and chart your path into the business and be part of the next generation of leaders at DaVita

Responsibilities include, but are not limited to:

Operational Excellence: 

• Accountability to driving patient insurance retention and reducing rates of uninsured
• Challenge status quo operations to identify and implement transformative change
• Identify and influence strategic business relationships, internally and externally
• Develop and implement strategic planning initiatives that maximize insurance retention
• Establish short and long-term goals for teams based on key performance metrics 
• Oversee processes to ensure effectiveness and identify improvements, enhancements 
• Identify areas of improvement and create plans to resolve when performance does not meet stated goals

Strategy / Problem Solving:

• Ability to break down complex problems into digestible pieces and develop a robust approach to solve
• Identify and create solutions to address common patient insurance challenges and education needs
• Develop and understand the associated systems and support departments that directly impact patient insurance & support
• Exceptional analytical and quantitative problem-solving skills
• Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute new action across IMT and the Field Operations lanes that you’ll support directly
• Maintain a current and thorough knowledge of related healthcare revenue operations issues and trends 

Leadership / Creating a Special Place:

• Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values
• Lead a large, diverse, and dispersed team
• Build new and lasting partnerships with multiple Field Operation Divisional Vice Presidents and Senior Vice Presidents to build insurance support plans in their markets
• Thrive in a company that will challenge you to "Get the Right Stuff Done" and reward you with incentives the right way - top performers earn more.
• Build relationships within the revenue cycle organization and across diverse departments
• Lead a growing, socially responsible business that strives to be the role model for American Healthcare

Executive Communication:

• Responsible for synthesizing numerous sources of data and critical analysis