Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

The Staff Technical Program Manager will Lead product and engineering teams that revolutionize customer and industry workflows, enhancing efficiency and setting new standards. Your strategic vision will directly influence customer experiences, driving innovative and transformative changes. Extensive experience in program management and managing cross functional teams is essential for this role.  

Apply now and let's dream big together! 

What you get to do in this role: 

• You’ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward. 

• Work on new, complex, high-priority initiatives with a sense of urgency while remaining flexible and meeting tight deadlines 

• Apply your breadth of experience to make continuous improvements to process and tools that support delivery of software 

Qualifications

Preferred Qualifications:

• Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes 

• Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization. 

• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others 

Basic Qualifications

• 8+ years of project/program management experience in mid/large size companies

• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience. 

• Experience working on and managing large projects or programs with cross-functional teams. 

• Deliver solutions and strategies while mitigating or removing obstacles. 

• Experience utilizing software to keep projects organized, track metrics, and report on progress.

JV20

MR23

For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for emplo