Certified Advanced Pharmacy Technician - Specialty Pharmacy

Join TriHealth Pharmacy Solutions – Specialty Pharmacy Technician Opportunity

Are you detail‑oriented and passionate about supporting high‑quality patient care behind the scenes? TriHealth is seeking a dedicated Specialty Pharmacy Technician to support drug fulfillment, call center operations, shipping logistics, and accreditation compliance in a closed‑door pharmacy environment.

At TriHealth Pharmacy Solutions, we provide convenient and affordable access to specialty medications for patients managing chronic and complex conditions. Our specially trained team partners closely with TriHealth providers to support patient education, adherence, and overall treatment success—without direct face‑to‑face patient care.

Location: TriHealth Pharmacy Solutions at 4623 Wesley Ave, Cincinnati, OH 45212

Work Hours:

• Monday - Friday
• 8:00 am - 4:30 pm
• No Weekends, No Holidays

Minimum Job Requirements:

• High School Diploma or GED or GED is required.  Associates' or Bachelor's degree is preferred.
• 1 - 2 years' of experience as Pharmacy Technician is required
• Ability to work well under pressure in a fast-paced environment, Strong multi-tasking skills with the ability to prioritize and meet deadlines.
• Comfortable working with minimal supervision while maintaining accuracy and efficiency
• Excellent phone etiquette, including clear communication, active listening, professionalism, and empathy when interacting with patients and providers
• Strong data entry skills, with attention to detail and accuracy in processing prescriptions, inventory, and patient information
• Active National Pharm Tech Cert (CPhT). Approved cert is through Pharm Tech Cert Board (PCTB) (Required) OR ExCPT Cert by the National Healthcare Association AND
• Active registration with the Ohio Board of Pharmacy as a Certified Pharmacy Technician 

Job Overview:

A Specialty Advanced Pharmacy Technician plays an essential role in the medication use process at TriHealth Pharmacy Solutions. The Specialty Advanced Pharmacy Technician is responsible for assisting pharmacists with tasks related to high-value and specialized medications, often for chronic or serious conditions. They process prescriptions, manage inventory, handle billing-related tasks, and provide customer service and patient support. The Advanced Pharmacy Technician assists in providing safe, accurate, and timely medication distribution as a commitment to quality care and patient safety. Under direct supervision of a pharmacist, the Specialty Advanced Pharmacy Technician assists in the dispensing of hazardous and non-hazardous medications to patients in accordance with state and federal guidelines.

Job Responsibilities:
Drug Fulfillment Responsible for drug fulfillment, including filling orders, managing inventory, and ensuring accuracy. • Complete all pharmacy dispensing duties, including accurately and efficiently filling prescriptions. • Utilize EPIC Willow Dispensing System, monitoring all Specialty work queues. • Investigate Willow malfunctions and be able to enter ticket to potentially resolve the issue. • Review patient charts in the electronic medical record to resolve refill requests, refill denials, patient assistance, payment issues, and other related matters. This includes reading Progress Notes, Telephone Notes, MyChart messages, and all other pertinent information related to pharmaceutical care. • Follow all pharmacy department policies and procedures for safe handling, preparation, and disposal of hazardous drugs. • Investigate inventory issues, including out of stock medications for prescription drugs on order for that day. • Handle prescription transfers from outside pharmacies. • Address prescription adjudication issues, including but not limited to, calling insurance companies, prescribers’ offices, and/or patients. • Coordinate with the Specialty Pharmacy Operations Coordinator for daily task assignment(s), following the technician duty schedule. Exhibit flexibility to change daily assignment based on departmental coverage gaps. • Assist the Specialty Pharmacy Operations Coordinator and Specialty Pharmacy Compliance Coordinator, which can include ordering medications and supplies, inventory management and cycle counts. • Work collaboratively with pharmacists and the Medication Access Coordinator team. Be a resource to the dispensing pharmacist. • Complete all other duties assigned by the pharmacist on duty. 

Pharmacy Call Ce