Resident Service Coordinator

 

SUMMARY OF RESPONSIBILITIES 

The Resident Service Coordinator a vital link between departments and an extension of the property management team, dedicated to ensuring our homes uphold the highest standards, managing vacant inventory, and fostering meaningful connections with our residents. This position is a field-based position and requires frequent driving. A company issued fleet vehicle will be provided. 

 

ESSENTIAL DUTIES 

• Facilitate engaging move-in orientations for new residents, showcasing the features and benefits of their home. Provide residents with essential information needed for a positive move in experience, and ensuring they feel welcomed and confident in their new home. 

• Carry out light cleaning both inside and outside the property to enhance its appeal to potential residents 

• Perform routine light maintenance tasks, including changing light bulbs and air filters. 

• Conduct thorough audits of products and inventory. 

• Execute routine inspections, including bi-weekly assessments of vacant inventory. Effectively manage lockbox access and conduct occupancy checks. 

• Perform various tasks such as making utility payments in person and delivering documents to local municipalities. 

• Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties. 

• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. 

  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  

WORKING CONDITIONS 

• Indoor and outdoor work in all types of weather conditions. 

• May sit or stand for several hours at a time and climb up and down stairs multiple times each day 

• Interacting with public 

• Requires working weekends, overtime and holidays as needed. 

• Traveling throughout assigned market 

 

REQUIRED EDUCATION AND EXPERIENCE   

• High School diploma or equivalence  

• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)  

• Valid driver’s license 

• Knowledgeable of water valves, circuit breakers and other home basics   

• Knowledgeable of local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties  
    

PREFERRED EDUCATION AND EXPERIENCE   

• Experience using Yardi or similar property management program  

• Experience with property management principles