Senior Vice President, IT Services

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal® is hiring a Senior Vice President, IT Services. The Senior Vice President (SVP) of IT Services will lead our North America IT services, offshore teams, architecture, infrastructure, and operations. The SVP will be responsible for overseeing the design, implementation, and management of scalable technology services. This role requires extensive experience in leading IT Service Management (ITSM), leveraging diverse teams both onshore and offshore, and leading managed services. The ideal candidate will have strong expertise in ITSM, technical skills, continuous improvement, and building and leading teams through Key Performance Indicators (KPIs) and metrics. This individual will possess strong leadership, business partnership, and communication skills.

The SVP of IT Services will be located at our corporate headquarters in Irvine, CA, and report directly to our North America Chief Information Officer. 

RESPONSIBILITIES:

• Provide visionary leadership for global IT infrastructure, services, and operations, ensuring alignment with the company’s strategic goals
• Develop and implement robust strategies for scalable IT architecture and cloud technology solutions
• Manage and lead large, diverse teams across multiple geographies, including onshore and offshore locations
• Foster a culture of innovation, collaboration, and continuous improvement within the IT organization
• Oversee the successful transition and management of IT operations to offshore teams, ensuring seamless integration and performance
• Drive continuous improvement initiatives to enhance system performance, reliability, and security
• Implement and manage an ITSM framework to ensure the efficient delivery of IT services
• Develop and monitor Key Performance Indicators (KPIs) and metrics to measure the effectiveness and efficiency of IT operations
• Act as a coach and mentor, investing in the professional growth and career development of team members
• Collaborate with cross-functional teams to support business objectives and ensure the efficient delivery of IT services.
• Establish and maintain strong vendor relationships to support services, infrastructure, and operational needs.
• Ensure compliance with industry standards and regulatory requirements.
• Adhere to and support cybersecurity policies and procedures.

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field with a minimum of fifteen (15) years of progressive leadership experience in IT infrastructure, services, and operations
• Associate’s degree in Information Technology, Computer Science, Business Administration, or a related field with a minimum of seventeen (17) years of progressive leadership experience in IT infrastructure, services, and operations
• High school diploma or equivalent with a minimum of twenty (20) years of progressive leadership experience in IT infrastructure, services, and operations
• Extensive experience in transitioning and ongoing management of IT operations to offshore environments, in partnership with major Managed Services Providers
• Excellent strategic planning, organizational, and decision-making skills
• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Demonstrated ability to manage large budgets and complex projects
• Proven track record of successfully leading and managing both onshore and offshore teams
• Strong background in cloud technologies and building scalable IT solutions and architectures
• Demonstrated expertise in ITSM and ITIL process improvement methodologies
• Experience leading Infrastructure, services, and Operations through acquisitions and system integrations
• Experience in developing, tracking, and analyzing KPIs and metrics

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Master’s degree in Information Technology, Computer Science, Business Administration, or a related field
• One or more of the following:
• IT Se