Production Flash Operations Manager

 

We’re looking for a driven and detail-oriented professional to lead the Aftersales Production Flash Operations in North America in support of service software releases to resolve issues related to vehicle safety and customer concerns. In this role, you’ll play a critical part in ensuring high-quality, timely software releases that directly support vehicle performance, safety, and customer satisfaction.

 

What You’ll Do

• Lead end-to-end Production Service flash operations, including flash validation, vehicle acquisition, and production release of flash files
• Support field issues and perform root cause analysis to resolve complex technical challenges
• Partner with regional TSO validation teams to ensure consistent, high-quality releases and prevent delays or roadblocks that may impact NA or other regions
• Proactively identify and solve unique or high-risk release issues that could impact timing or quality
• Serve as the wiTECH Aftersales diagnostic tool flash process subject matter expert, collaborating with Engineering, Suppliers, FTS, Vehicle Safety Office, Technical Advisers, Star Center agents, wiTECH Help Desk, and dealer technicians
• Provide hands-on technical guidance and support to resolve current or potential service issues
• Support and execute service flash objectives defined by management
• Continuously improve service flash processes and release quality

 

Key Responsibilities

• Own the Service Flash Release Process for NA and ensure Engineering compliance to process and requirements.
• Actively manage JIRA tickets, monitoring for issues, risks, or inconsistencies that could impact successful flash releases
• Oversee quality control and release flow for all flash files deployed through the NAFTA system
• Serve as the final release approver for all NAFTA flash files, ensuring readiness, compliance, and quality standards
• Partner with Engineering and cross-functional teams to diagnose and resolve issues impacting service operations or customer experience
• Author, manage, and continuously improve core service processes, including:
• Service Flash Release and Validation Processes
• JIRA ticket workflow
• Uconnect Release and Validation Processes
• Vehicle Acquisition and Garage Processes
• Analyze and resolve complex or unique engineering release issues affecting service tools and flash operations
• Develop and maintain crisis management and mitigation documentation to support rapid response situations
• Support and resolve field flash issues through log analysis, dealer engagement, and failure replication
• Ensure global alignment of TSO flash validation processes across EE, Mexico, LATAM, and APAC regions
• Develop, lead, and execute one-off action plans when standard processes may delay critical releases
• Lead high-load validation efforts, coordinating resources and execution during peak or large-scale release activities
• Collaborate with ECU development and internal service teams to drive low flash failure rates and improved quality outcomes
• Provide readiness support for new part replacements and generic service events
• Develop cost-avoidance strategies, including flash scripts, knowledge base articles, flash notes, and field alert mechanisms
• Deliver daily and weekly status reports on global service flash releases to management and extended teams
• Apply individual skills, expertise, and technical knowledge to deliver efficient, high-quality outcomes
• Continuously evolve and improve processes to proactively identify ECU protocol and flash-related risks
• Act as a primary liaison between Engineering, Suppliers, STAR, PSHD, FTS, Safety Office, Technical Advisers, Quality, Time Study, internal flash teams, and extended stakeholders
• Provide Statements of Work (SOWs) to support current and future workload planning
• Lead by example while recognizing team achievements to support talent development, engagement, and knowledge retention

Qualifications

Basic Qualifications:

• College degree in Automotive Service or a related field, or equivalent practical experience
• 5+