Senior Partnerships Manager

About Dimagi

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

About the Position

Dimagi is looking for a Senior Partnerships Manager to join our growing Digital Adherence subdivision. Dimagi’s Digital Adherence Team manages the SureAdhere platform, which is software used across the United States to enable remote treatment support for tuberculosis (TB) medications and Medication Assisted Treatment (MAT) for substance use disorder (SUD). SureAdhere is also used globally to support treatment compliance for clinical trials in high and low-resource settings.

The Senior Partnerships Manager will be an integral part of the Digital Adherence team, working closely with the Vice President of Digital Adherence on Strategy and Stakeholder Management and collaborating closely with other team members to support product development and strategy. The focus of this role will be to grow the presence of the SureAdhere product in the US market. Priorities will include business development, customer success, partnership management, and market intelligence to grow the use of SureAdhere as a SaaS product for organizations working in substance use treatment, infectious disease, clinical research, and other possible future use cases. The Senior Partnerships Manager should be excited to own the SureAdhere strategy in the US and to take an entrepreneurial approach to this expansion - from strategy to business development and implementation. 

This position will be affiliated with our office in Cambridge, MA, but is open to remote employment within the US. The Senior Partnerships Manager will report to the Vice President of Digital Adherence. 

Please Note: This position will need to structure their working hours to overlap with all US timezones and be available for all hands meetings during morning PST hours.

Responsibilities

Lead the Go to Market (G2M) Strategy for the SureAdhere Digital Adherence Platform in the United States 

• Support the development and execution of SureAdhere’s G2M strategy in the US, including identifying priority client types, setting revenue targets, and designing and implementing effective sales techniques. 
• Contribute to SureAdhere strategy and execution through contribution to annual strategic planning, input to quarterly business reviews, and ownership of quarterly Objectives and Key Results (OKRs)
• Support the development and maintenance of a robust and diverse network of external stakeholders to generate relevant opportunities and provide insight into the broader market. 
• Build Dimagi and SureAdhere’s network of partnerships by attending relevant conferences and other in-person networking opportunities. This includes evaluating the landscape for relevant opportunities, managing preparation for any events, retrospectively evaluating the value of each event, and ensuring follow-up with any identified leads and contacts. 
• Working closely with Digital Adherence’s Product Marketing Manager, Product Manager, and Global Director, define and support implementation of the team and organization’s marketing and communication efforts for the US Market. 
• Enable the continual improvement of the SureAdhere product through identifying, prioritizing, and explaining product-market gaps such that priority gaps impeding the uptake of SureAdhere in the US can be incorporated into the SureAdhere roadmap for resolution.

Revenue Generation and Customer Success

• Participate in market evaluation to identify reasonable annual targets for partnerships and sales
• Build a robust sales pipeline, from identifying prospective leads and contacts converting to discrete opportunities and nurturing opportunities through the sales and implementation process. 
• Work across all relevant sales channels (e.g., B2B, D2G, RFX, etc.) to secure new business 
• Ensure customer success by working with new clients from the end of the sales process into onboarding and implementation - including getting contracts fully closed and ensuring that clients are oriented and able to use the product successfully.

Team Responsibilities