VP, Business Development Patient Services

Overview

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

 

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

 

The position functions as a player coach leading the team and serving as a Key Opinion Leader for the Patient Services team and must exhibit the highest level of area expertise in performing specialized information, tasks, and skills determined by the needs of Mercalis regarding all areas of Patient Services.

 

The VP Patient Support Services Strategy SME, Head will lead as a player/coach the “SME Team” that is responsible for commercial strategy and assisting BD and Client Services teams with customer solutions and to drive new and existing revenue growth and customer satisfaction for the organization.  This role is expected to partner with product management and marketing to deliver best in class programs that grow our customers business.

Responsibilities

• Serve at Team Lead as a player coach to ensure delivery of the “SME objectives”
• Lead the development of our strategy for specific new business development opportunities in addition to working with our product, operations, technology, and commercial teams to evolve Mercalis’s enterprise strategy for our entire Patient Support Services segment. 
• Contribute to the strategy and tactics for patient support services opportunities by developing content (RFP responses and executive summaries, Bid Defense Slides, Technology Strategy, etc…) and attending in person presentations with the sales team or via conference call when it is not possible to travel in person
• Be available as the go-to resource to help resolve complex Patient Support Services questions, strategies, and potential issues raised by our commercial, operations, and product teams
• Function as a Key Opinion Leader in the Patient Support Services marketplace by representing Mercalis’s solutions and enterprise strategy through the development of white papers, the delivery of podium talks, and though other types of promotional marketing campaigns.
• Serve as a resource to Mercalis’s client services team to preview new Patient Support solutions to our top clients at QBRs and in other key, strategic meetings
• Grow the portfolio of Mercalis business in the utmost ethical manner
• Provide leadership through communication, and utilization of personal expertise
• Improve Mercalis employee product knowledge, market awareness, and overall understanding of Patient Services from the many perspectives of the constituents we service including manufacturer, patient, payer, provider, and pharmacy
• Always maintain confidentiality as exposure to sensitive information regarding Mercalis operations is mandatory for proper analysis of channel opportunities
• Communicate and be accountable to all Mercalis identified standards and expectations
• Be a knowledgeable teammate and maintain a positive attitude to all
• Always maintain a professional relationship with all customers and clients
• Consistent communication and collaboration with internal and external stakeholders
• Work with our client’s brand strategy owners regarding tactical planning process for Patient Support Services
• Adhere to administrative task responsibilities

Qualifications

 

• History of working in the pharmaceutical services industry with a focus patient access and affordability services
• Define and design use cases and requirements for patient support program transactions and processes
• Works with clients to establish strategic opportunity, operational standards, policies, and procedures for hub and affordability services operations to leverage next best action/service
• Understands the nuances of PSP programs and leveraging the data available to determine what a patient needs within the ecosystem and how to support these needs
• In-depth knowledge of the functional process for PSP operations and how Hub and Affordability Services programs are built within pharmaceutical organizations.
• In-depth knowledge of the functional aspects of the technology enabling the processes within the PSP functions and how they work together
• Ability to perform Mercalis f