Field Operations Director - Project Mgt - Medical Imaging Installations - Western Zone

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The Field Operations Director reports to the Zone Vice President of Project Management & Operations and directs the day-to-day business operations of the zone delivery and installation team.  The optimal candidate for this position is motivated, entrepreneurial and is looking to transition from an individual contributor into a leadership role.

The Field Operations Director should demonstrate advanced problem-solving skills, have experience in driving operational excellence initiatives and be able to navigate complex organizations to resolve operational issues quickly. Span of control is 10+ direct reports. The role is field-based, and it presents a unique opportunity for a self-motivated individual to leverage their ability to influence without authority and guide the direction of a large organization. 

Key Responsibilities:

• Owns resolution of logistical and operational issues including Missing / Damaged parts, freight carrier and customer satisfaction issues

• Partners with vendor management, and PMO and other support functions to drive continuous improvement initiatives

• Provides input and secondary oversight of the Zone Revenue Forecast including coordination and management of regional forecast reviews

• Maintains accurate and up to date forecast information in the appropriate tools

• Manages activities to accelerate schedules or mitigate project schedule risks in support of zone revenue goals

• Assists the team in managing non-conforming costs (including obtaining necessary approvals) and analyzes NCC data to identify opportunities for improvement / cost reduction.  Works with Project Managers to help recover outstanding non-conforming costs.  Drives cost reduction initiatives based on analysis of data.

• Trains and mentors field Project Managers, including coordination and oversight of on-the-Job Training (OJT) for new PMs

• Develops, implements and optimizes local processes across zone functions, improves interfaces and handoffs between business areas

• Supports activities to accelerate the book to bill revenue cycle

• Provides leadership and support for risk intervention and recommends/implements mitigation measures to prevent schedule slippage

• Provides management and oversight of “Bulk orders” in backlog

• Continuously monitor all projects as reported weekly via BRIDGE and SAP to achieve company's business objectives

• Drive and ensure site readiness including remote diagnostics

• Provide direct support, direction and leadership for Project Managers in critical situations

• Proxy for Zone Vice President, with dotted line oversight of all employees in zone

• Provide direct leadership and strategic account/market focus for assigned Project Managers with accountability for the entire implementation and installation process of Siemens Healthineers equipment until it is ready to be used by our customers

• Accountable for the continuous development of assigned teams and for ensuring all direct Project Managers (PM) are appropriately trained and competent in customer management, product and solution positioning, as well as all applicable PM & Logistics processes and tools

• Implement and manage developmental plans for employees’ performance and career goals, providing timely, direct and honest feedback on employees’ current strengths, as well as areas that need improvement. Develops candidates for additional responsibility/promotion

Required Knowledge/Skills, Education, and Experience:

• Proven track record with 10+ years of successful experience in a directly related field and successful demonstration of key responsibilities as presented above.

• Experience in medical imaging installation project management

• Siemens Project Management Experience / Siemens Experience preferred

• Required BS/BA in related discipline or advanced degree. Equivalent com