Sr. Manager, IT Performance and Governance - Remote

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Job Title

Sr. Manager, IT Performance and Governance - Remote

Requisition Number

R7761 Sr. Manager, IT Performance and Governance - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Sr. Manager, IT Performance and Governance - Remote

Your Role: The Operational Excellence Leader drives IT performance, governance, and transparency—ensuring technology initiatives align to business goals. This role builds metrics, reporting, and governance frameworks while partnering with Strategic Sourcing to manage vendor performance and maximize value.

Your Work:

CIO Dashboards & Operational Metrics

• Develop and maintain dashboards that provide clarity into IT’s execution performance and operational health.

• Leverage insights to identify trends, risks, and opportunities for continuous improvement.

OKR Definitions & Business Objective Mapping

• Partner with IT leadership to define IT objectives and key results (goals and milestones), ensuring alignment with enterprise and business goals.

• Map IT goals and initiatives to strategic and operational objectives, providing visibility into progress and value realization.

• Champion a culture of accountability and performance measurement within IT.

IT Governance Frameworks & Compliance

• Develop and maintain IT governance frameworks, policies, and procedures to ensure effective and efficient IT operations.

• Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements.

• Perform governance assurance efforts to ensure alignment to consistent and effective standards, partnering with collaborators to address gaps.

• Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry standards.

Vendor Governance & Relationship Management

• Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance, risk assessments, and contract alignment.

• Collaborate with procurement and IT leaders to optimize vendor relationships and define key performance indicators (critical metrics) to measure vendor effectiveness.

• Ensure vendors meet service level agreements (SLAs) and contractual obligations, driving continuous improvement in vendor performance and value delivery.

Leadership and Culture Stewardship:

• Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.

• Actively shape our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities).

• Model our Core Beliefs and champions our cul