Account Manager, SMB

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

** We’re always on the lookout for exceptional Account Executives and Account Managers who can make a real impact at Mixpanel. While we may not have an immediate opening for this exact role, if you’re a top performer with a strong track record, we’d love to connect early. Let’s talk and see if there’s a future opportunity that aligns with your experience and ambition. ** 

About the Account Team 

Our Account teams manage the full post-sales lifecycle, helping existing customers leverage Mixpanel to analyze, measure, and improve their products. The Mixpanel team who manages the lifecycle of our top Strategic accounts consists of two roles:

• Account Managers are initially responsible for nurturing and driving adoption & utilization in an account, and then expanding our existing footprint. They focus on value realization, executive relationships, renewals, and strategic expansions. They identify new business units or teams who could get value from Mixpanel, navigate to decision makers in those groups, then run the sales motion to land those expansion opportunities.
• Customer Success Architects work with the AM to implement and onboard customers across a shared book of business, driving adoption and utilization and organically growing our most strategic accounts. They are usually the primary technical contact, and interact with customer users and stakeholders on a daily basis to ensure they are leveraging Mixpanel to the fullest. The CSA also often acts as a connection point to Mixpanel’s Product and Engineering teams who support our largest customers. 

About the Role

This is a hybrid role based out in San Francisco Bay Area. The Account Manager is responsible for supporting implementation, onboarding, adoption, utilization, renewal, and expansion activities in Mixpanel’s top accounts. This includes being responsible for the overall health of a customer, ensuring they are getting value from Mixpanel, and being the primary relationship lead for senior stakeholders. They are ultimately responsible for making sure customers in their portfolio are constantly learning from their data and extracting value out of their investment with Mixpanel, then strategically expanding Mixpanel’s footprint within the organization or to other subsidiary companies. The role blends commercial experience (renewal & expansion responsibilities) with technical savvy (product adoption) to bring value to enterprise customers. 

The Account Manager will identify and drive relationships with Senior/VP-level buyers and will bring deep knowledge and expertise on relevant trends. They are seen as a valued advisor, comfortable creating presentations and presenting to C-level audiences and driving strategic conversations around their investment in Mixpanel. They are highly organized, attuned to the customers’ needs, and able to oversee complex projects and prioritize requests.

Who You Are

• You are highly consultative with savvy business acumen
• You have sound data instincts and love making data-driven decisions with Mixpanel
• You are experienced working with executives at large enterprises
• You are technically curious and interested in learning new technologies
• You love to solve problems and always find a way to deliver value for our clients
• You can develop relationships with senior stakeholders which allow you to navigate up and across organizations
• You have the commercial skills and mentality to drive expansion deals

Responsibilities

• Strategic Account Planning: Own the creation, iteration, and execution of strategic account plans for each account. Continuously drive alignment between customer success plans and overall business goals.
• Primary Point of Contact: Act as the primary point of contact for all aspects of the account, both internally and externally, serving as the quarterback for account management.
• Onboarding & Adoption: Work with the CSA to guide new customers through the onboarding process, ensuring they understand Mixpanel's features and are set u