Server

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:
The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.
 
Key Responsibilities:

• Strategic and Financial Responsibilities
  • Upselling and Revenue Generation
  • Payment Processing
  • Table Turnover and Seating Optimization
• Operational Responsibilities
  • Compliance and Safety
  • Problem Resolution
  • Menu Knowledge
• Customer Service Responsibilities
  • Customer Satisfaction

Education & Qualifications:

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment 

Experience:

• Servers should have prior experience working as servers in a restaurant or hospitality setting
• Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service
• Desirable - Previous experience in a high volume restaurant

Skills & Competencies:

• Customer Service Orientation
• Communication Skills
• Attention to Detail
• Technological Proficiency
  • POS Systems
  • Reservation Systems

Personal Qualities:

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven. 

Languages:

• English
• Desirable - Spanish

Department: Operations/Culinary
Location: On-Site
Travel Required: No
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/AGM
Collaborates With: Management team, Administrative support
Supports & Engages With: FOH, BOH Compensation: $0.12 per hour

Why Work Here?

Welcome to Uptown Alley - Strike Up the Fun!

At Uptown Alley, we're more than just a place for entertainment; we're the ultimate destination for families, friends, and fun-seekers of all ages.With venues in Richmond, VA, Manassas VA, and Surprise AZ, we are proud to offer a one-of-a-kind experience that combines excitement, laughter, and unforgettable memories.

Our Mission: Our mission is simple yet profound - to create moments of joy and connection for everyone who walks through our doors. Whether it's a child's first time bowling, a family bonding over one of our many arcade games, or friends getting together and enjoying our amazing food, full bar, and live music, we strive to “strike up the fun” and make ever visit memorable.

Unparalleled Attractions: Step into our world and be amazed by our array of attractions designed to delight and thrill. From our world class bowling lanes, to interactive games and challenges, there's something for everyone here. Whether you're  a gamer, or a fan of classic family fun, you'll find it all under our roof.

Family-Friendly Environment: We believe in creating a welcoming and family-friendly environment where laughter fills the air and smiles are contagious. Our center is designed with families in mind, offering safe and clean facilities where parents can relax and enjoy quality time with their loved ones.

Exceptional Service: At Uptown Alley, customer satisfaction is our top priority. Our dedicated team of staff is committed to providing exceptional service and ensuring that every guest leaves with a smile on their face. From helping you plan the perfect birthday party to making sure your visit runs smoothly, we're here to exceed your expectations.

Community Hub: Beyond being a place for entertainment, we're proud to be a vibrant hub for the community. Whether it's hosting special events, supporting local charities, or partnering with schools for educational programs, we believe in g