We anticipate the application window for this opening will close on - 6 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The  Sr. Principal Marketing Quality Program Manager serves as the critical link between the quality, CRM, and commercial teams to ensure timely identification, escalation, and resolution of product-related issues in the field. This role is responsible for managing all marketing-related aspects field corrective actions and the escalation of identified product investigations, and coordinating marketing aspects of Corrective and Preventive Actions (CAPA). The Marketing Quality Program Manager ensures that commercial leadership and teams are fully informed of quality issues that may impact customers, and facilitates product returns or investigations when necessary.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

The ideal candidate has strong cross-functional communication skills, a solid understanding of quality systems, and the ability to manage issue resolution in a fast-paced environment. 

 

A Day in the Life: 

The Sr. Principal Marketing Quality Program Manager begins the day prioritizing emails that may have arrived overnight from global partners and reviews any news releases, regulatory site updates, and field reports.  Your day may involve Field Corrective Action (FCA) planning to help create, modify, and/or approve documents that will be used in a customer communication, or may involve answering questions or referring queries to other FCA team members for an action in progress.  Your day may include a CAPA triage board call, where a product or system observation is discussed to determine if a CAPA needs to be opened, which may result in an Issue Impact Assessment from the quality team which you will need to review and approve.  You may need to brief commercial marketing leadership on product observations or issues and the process through the quality processes, or on the outcome of a recent action and any remaining marketing responsibilities.  An issue may need to be raised through the processes outlined below, and you will attend those meetings representing marketing.  You may need to help negotiate differences in opinion on wording, field tasks, or other deliverables, bringing the voice of the customer and patient to the process.  You may work with field teams or marketing teams to help leverage published quality documents and websites to draw differentiation between product reliability across the CRM universe.  There’s an afternoon call with a physician who wants to understand the impact of patient management recommendations from a prior FCA and how devices are continuing to perform, then you can catch up on your emails before heading home. 

 

Responsibilities: 

• Serve as the primary liaison between the CRM and commercial, regional, and global marketing teams and the CRM quality team for all actions and activities including, but not limited to: 

• CRM FCA planning and execution teams, including FCA planning for revisions and follow-ups to initial actions (i.e., software updates) 

• CRM CAPA triage board understand and providing marketing input for identified product concerns entering the CAPA system 

• CRM Issue Escalation Forum (IEF)