Senior Customer Service Specialist, Cruise

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

 

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Miami, 122nd St 

Division: Air & Sea 
Job Posting Title: Senior Customer Service Specialist, Cruise - 113670 
Time Type: Full Time

 

 

Senior Customer Service Specialist - Projects

 

The Senior Customer Service Specialist is responsible for managing customer inquiries and complaints, providing accurate and timely information, and ensuring customer satisfaction. This position serves as the primary point of contact for customers and works closely with internal teams to provide support.

 

Duties and Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
• Resolve customer issues and complaints in a timely and professional manner
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints
• Maintain customer records and documentation
• Provide support to sales teams in the form of lead generation and follow-up
• Collaborate with internal teams to develop customer service standards and best practices
• Participate in customer service training programs and workshops

 

Educational background / Work experience

• An associate or bachelor's degree in business administration, communications, or a related field is preferred.
• A minimum of 5 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.

 

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize work
• Strong attention to detail and accuracy
• Ability to work well in a team environment
• Proficiency in Microsoft Office applications, such as Excel and Word
• Experience with customer service software, such as Zendesk or Salesforce, preferred

 

Preferred Qualifications

• Familiarity with transportation and logistics regulations and processes is a plus

 

Language skills

• Fluency in English is required
• Knowledge of additional languages is a plus

 

 

 

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

 

 

 

 

 

For this position, the expected base pay range is $62,500.00 – $73,500.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

 

Information regarding DSV’s benefits offerings, including eligibility, coverage op