Senior Manager, Physical Security Operations

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Senior Manager, Physical Security Operations

Job Summary

Leads day-to-day physical security operations for data center facilities across the Americas-East region, including installation, project management, maintenance, vendor management, and resolution of security issues.

Anticipates high-impact issues and leads incident resolution. Collaborates with regional and cross-functional counterparts to address and resolve customer and operational issues. Plans and manages budgets, performs project planning, performs trouble resolution, maintains infrastructure, supports customer escalations, and applies industry knowledge and best practices.

Responsibilities

Leadership

• Leads, manages, recruits, and develops staff across multiple locations

• Provides strategic guidance and direction to drive team results

• Set the vision, establish direction, communicate with the team, and ensure alignment

• Deliver training and onboarding of new team members

• Provide coaching and mentoring

• Build and motivate a successful team that delivers results and continuously seeks to improve performance

• Lead team to work safely, effectively, and with high regard to human error avoidance

• Live the Magic of Equinix and set the example for the team

• Provide support to regional team, including working with counterparts and performing training, installations, problem resolution and projects, with travel across East region as needed

Communications

• Support internal and external communications. Ensure relevant stakeholders are engaged and kept informed of the progress and status of initiatives

• Effectively communicate and deliver data-driven presentations, tailored to each audience

• Cascade key business information to the team

• Assists with root cause analysis and incident resolution of physical security systems

Training

• Identify needs, plan, and secure resources to provide training for team needs

Budgeting/Financial Management

• Collaborate with team, Field Operations, and regional counterparts to analyze resource, system, license, supplier, project and maintenance requirements.

• Plan, implement, and manage OPEX and CAPEX budgets, meeting Equinix KPI's and OKR's for budget vs. actuals.

Project Leadership

• Lead Security Operations team and vendors to complete data center and regional projects, while partnering with Field Operations teams and other business partners to ensure success

• Build and maintain relationships with key suppliers to support the needs of the business; holding them to the highest standards

• Responsible for prioritizing, planning, tracking, managing, and measuring team output and productivity

• Communicate status to key stakeholders and regional leadership

Security

• Support physical security at data centers across multiple metros of the East Coast of the United States

• Facilitate internal and external security audits

• Provide security systems support for data center operations, including resolution of sophisticated issues and complex installation efforts

• Respond to customer RFP’s and RFI’s

• Lead Security Operations team and ve