Customer Relations Coordinator

Description

Lifetime Home Remodeling is seeking a Customer Relations Coordinator to deliver a seamless and exceptional experience for our valued Lifetime Home Remodeling and Lifetime Costco customers. This role is critical in ensuring smooth post-sale coordination, maintaining compliance with dealer retail programs, and enhancing customer satisfaction. Working in a fast-paced, high-visibility environment, you will be the key liaison between customers, internal teams, and external retail partners. 

What’s in it for YOU?

• Competitive Salary: $58,000 - $70,000 annually
• Comprehensive Benefits: Full health, dental, vision, short-term and long-term disability, and wellness benefits such as ClassPass
• 401(k) with Company Match: Competitive company contributions
• Paid Time Off: Generous PTO policy
• Dynamic Work Environment: Work in our brand-new, state-of-the-art facility in North Denver's Central Park area

Responsibilities

• Data Management & Compliance: Process contracts, maintain accurate CRM records, and ensure compliance with retail program requirements.
• Customer Communication: Manage inbound/outbound calls, provide updates via phone, email, and text, and document interactions for seamless tracking.
• Accounts Receivable: Maintain A/R accounts, meet deadlines, assist with collections, and oversee production task compliance.
• Retail Program Coordination: Approve contracts, submit updates via Centah software, and track funding payments for Costco partnerships.
• Quality Assurance: Conduct customer experience check-ins and ensure all paperwork and procedures are completed and uploaded to the CRM.

Qualifications

• Experience: 2-3 years in a customer service or administrative role.
• Technical Skills: Proficiency in Microsoft Office; CRM experience is a plus.
• Detail-Oriented: Strong ability to multi-task, problem-solve, and prioritize.
• Communication: Excellent written and verbal communication skills.
• Organization: Strong attention to detail and ability to enter data with accuracy and efficiency.

Join Us

As a Customer Relations Coordinator at Lifetime Home Remodeling, you will play a key role in ensuring customer satisfaction, contract compliance, and seamless operations with our retail partnerships. If you thrive in a fast-paced environment, enjoy customer interaction, and have strong attention to detail, we invite you to apply today!