IT Help Desk Technician 1 - Paramus, NJ

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

  Please Note: This position is an entry level role, located in our Paramus, NJ office Monday- Friday

General Responsibilities:

This entry level IT Help Desk Technician 1 role will be responsible for handling: break/fix, troubleshooting, software installation, hardware upgrades and repair, management of the IT inventory, logistics, and assist the Service Desk Supervisor with other projects as assigned. This position is located in LBF Headquarters in Paramus, NJ Monday - Friday. Additionally, the ideal candidate will provide support for those employees in the Paramus office, as well as remote support for our branch in Houston, Texas.

Primary Job Duties:

• Respond to end user phone, email, and in-person requests for support to resolve computer, application, system, or device performance issues.
• Diagnose and resolve technical issues remotely.
• Escalate technical issues to level 2 technicians as appropriate.
• Address assigned tickets in a timely manner and provide regular updates to customers on their support requests.
• Setup, configure, and ship laptops, monitors, and peripherals to new employees and existing employees as needed.
• Organize and manage IT physical inventory and assist with logistics.
• Preform any other ad-hoc department related duties as needed.

Qualifications

Required Education and Experience:

• College degree required
• 1-2 years of experience in a Helpdesk Support position preferred
• Excellent technical troubleshooting skills and non-technical communication skills
• Experience with providing local and remote end-user system support
• Possess the ability to work with various levels within the organization and help assist with departmental onsite meetings
• Knowledge of installation, configuration, reimaging, and support of computer systems hardware and software.  Including peripheral devices and accessories

The Ideal candidate will possess the follow skill sets:

• Knowledge of Windows 10 and 11 Desktop/Workstation Operating Systems
• Copilot application suite (Outlook, Word, Excel, etc.) required Remote management software preferred
• Customer service oriented excellent written, oral, and interpersonal communication skills
• Experienced in planning and executing with organizational skills
• Ability to learn and adapt quickly to new technology, manage high profile stress related service tickets with a positive customer service attitude
• Proactive thinker with attention to detail and the ability to follow tickets to conclusion
• Working outside normal business hours may occasionally be required