Business Intelligence Delivery Manager - Americas

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.

Job Summary:

The BI Delivery Manager - Americas is a champion and liaison between the business & IT to make sure all the business intelligence & analytical needs of the business are well understood & documented. The BI Delivery Manager - Americas is responsible to deliver technical solutions for the documented business needs by leading a group of both direct as well as strategic partner technical resources making sure the technical solutions are aligned with overall CooperVision BI strategy defined by the BI Director, Data Management & Analytics.

• Identify improvement opportunities and lead initiatives to enhance delivery of reporting and analytics products.  Gather, document, and understand all business Data and Analytics needs through closely working with and interviewing business counterparts.
• Define initiatives and product roadmaps by breaking down business needs into meaningful requests, creating projects and enhancement initiatives.
• Guide the work of BI architects, ETL analysts & Report analysts to breakdown business requests into meaningful IT intakes.
• Guide the work of the Delivery Coordinator to create & manage backlogs of IT intakes.
• Prioritize intakes, provide status on current work and any/all clarifications needed by technical team, through direct interaction with business on weekly or as needed basis.
• Review and manage technical team weekly capacity to ensure technical team’s capacity is correctly aligned with all the business priorities.
• Negotiate with BI program manager on any additional capacity needs and manage on weekly or as needed basis.
• Manage and present monthly/as needed operational and financial metrics reviews with BI program manager covering:
  • Count of changes in backlog
  • Count of changes implemented in a release
  • Count of changes planned in next release
  • Hours of capacity used in a release
  • Hours of capacity planned for next release
  • Number of defects found in a release
  • Number of incidents found in a release
  • Hours of capacity used for incidents in a release
• Ensure reporting on support team daily, weekly and monthly report/dashboard/data load usage & performance metrics, evaluate same and socialize with business partners.
• Create action plan on low usage reports through working with the business users.
• Align internal resources and third parties/vendors by working with the Delivery Coordinator for the flawless execution of projects.
• Ensure that all projects are delivered on-time and within scope.
• Track and analyze projects’ performance and report about any possible or current blockers, risks, overflows, deficits.
• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Manage project teams to keep project tasks, schedules, timelines and outcomes proceeding according to agreed schedule.
• Communicate to the management any agreed changes to the project scope and project schedule.
• Track and analyze project performance, schedule and report to the management on the changes, as well as being able to suggest the improvements to all the above.
• Report and escalate to management as needed.
• Draft and present team’s performance reviews.
• Close out project and documentation, pass project deliverables to operations.

Travel Requirements: 

Domestic and/or international travel is estimated at 10% annually.

Knowledge, Skills and Abilities:

• Strong, proven analytical and problem-solving skills.