Early Off Recovery Team Lead

Job Type Full-time Description

Location:

Remote 

Are you EPIC? 

Do you have the ability to demonstrate, understand and apply HFD’s core purpose and values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our?E.P.I.C.?values: 

• Excellence: Always exceeding expectations! 
• Passionate: Executing with boldness! 
• Innovative: Pioneering a better way! 
• Collaborative: Together we win! 

The  Early Off Recovery Team Lead  we are looking for: 

The Late-Stage Recovery Lead will focus on late-stage, pre-charge off recovery for our outstanding agreements and loans. This role reports into the Late-Stage Recovery Manager and is a great opportunity for a remote employee with ample early-off, delinquent account servicing, or collections experience. Typically requires 5+ years of related experience. 

Responsibilities: 

• Assist the Late-Stage Recovery Manager with the hiring process 
• Manage a team of US-based agents with early off / pre-charge off recovery experience or delinquent account servicing 
• Collaborate with the analytics team to own the execution on any late-stage /early off recovery strategies and designs.  
• Contribute to technical roadmap items related to late-stage /early off recoveries 
• Collaborate with the servicing team 
• Drive results – you will have a clear view of short term and long term goals, with the ability to move fast to achieve them 
• In addition to leading a team, you will be responsible for handling any escalated calls.  
• Utilize HFD’s multi-channel customer platform to reach out to patients utilizing phone, dialer, email, SMS, and even written mail 
• Create reporting, policies, and procedures for your team as needed 
• Keep up to date on regulatory changes 
• Be dynamic, responsive, and proactive with both customers and peers/leadership 

Requirements

•  5 years+ experience in loan servicing, collections, or similar in consumer credit 
• Persuasive and persistent communicator – must be able to be the subject matter expert on late-stage recoveries, and be able to manage up and down and across the organization 
• Strong analytical abilities – to work closely with analytics teams to build reporting, analyze results, and glean insights 
• Organized with the ability to dive deep into details 
• Innovative problem solver with soft skills for collaborating with employees and provider clients 
• Collaborative and team player – you will lead a small team with a common goal, but also work among a bigger operations team that does early-stage recoveries and servicing.  
• Ability to pay close attention to detail and be self-motivated 
• Ability to multitask and excel in a fast-paced environment
• Proficiency in Microsoft excel

Benefits: 

• Medical, Dental, Vision Insurance 
• 401k with 4% company match. 
• Time off: Unlimited PTO , 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday (from the HFD approved list).
• EPIC company culture