About the Role:

Grade Level (for internal use):

The Role: Commercial Enablement Specialist

The Team: Our Mobility team is dedicated to driving innovation and excellence in commercial operations within the automotive sector. We pride ourselves on our collaborative and dynamic work environment, where each member contributes to shaping the future of mobility solutions. Our team values a global mindset, continuous learning, and proactive engagement with market leaders, ensuring that we remain at the forefront of industry trends and customer needs.

The Impact: This role focuses on North America, providing tailored support and engagement strategies for Supplier clients, enhancing customer satisfaction, and driving revenue growth alongside the North American Sales Team. Additionally, the specialist will facilitate global internal communication between the product team and the global sales team, ensuring seamless information flow and heightened awareness of products developed across Plan & Build.

What’s in it for you:

• Opportunity for Professional Growth: As a Commercial Enablement Specialist, you'll have the chance to expand your skill set and advance your career within a dynamic and innovative company. With ongoing training and development opportunities, you can enhance your expertise in commercial operations and sales support, paving the way for future career progression.
• Exposure to Key Stakeholders: You'll collaborate closely with various stakeholders, including sales representatives, customers, and internal departments. This role offers a unique opportunity to interact with market leaders and decision-makers, providing valuable exposure and networking opportunities that can accelerate your professional growth and broaden your industry insights.
• Impactful Contributions to Product Development: By gathering Voice of Customer (VOC) feedback and supporting the product team, you'll directly influence the development of new products and solutions. Your insights and contributions will shape our offerings, ensuring that we continue to meet and exceed customer expectations while staying ahead of market trends.
• Global Reach and Influence: While based in Southfield, Michigan, this role offers exposure to a global customer base and market landscape. You'll collaborate with teams across different regions, gaining a broader perspective and understanding of international markets. This global nature of the role presents an exciting opportunity to work on diverse projects and initiatives, contributing to the company's success on a global scale.

Responsibilities:

Renewal Management Activities:

• Manage the renewal process for Supplier clients with the North American sales team, ensuring timely actions to prevent cancellations or delays.
• Develop strategies to maximize renewal rates and minimize churn within the Supplier segment.
• Collaborate with the North American sales team to identify upselling or cross-selling opportunities during the renewal process.

Targeting Activities:

• Conduct analysis and create processes to identify potential niches and segments for new client acquisition in the supplier landscape.
• Analyze industry trends, competitive landscape, and customer needs to develop targeted commercial strategies.
• Collaborate with sales and marketing teams to execute campaigns aimed at engaging potential supplier clients.
• Utilize data-driven insights to prioritize high-potential leads and opportunities.

Support for Commercial and Product Teams:

• Assist the commercial team in conducting customer demos and providing technical support for Supplier clients.
• Gather Voice of Customer (VOC) feedback to influence product development initiatives and ensure offerings meet expectations.

Internal Communication Facilitation:

• Enhance awareness among the global sales team regarding products across Plan & Build.
• Ensure flawless communication between product and global sales teams for alignment and effective product positioning.

Training and Development:

• Collaborate with Sales Operations to develop global training programs for the sales team in Plan & Build, focusing on understanding the target audience.

Qualifications:  

• Bachelor's/Master’s degree in Business Administration, Marketing, or a related field.
• Proven experience in commercial operations, sales support, or related roles.
• Strong analytical skills with the ability to interpret data and market trends.
• Excellent communication and interpersonal skills, with the ability to effectively collab