Associate-Digital Product Ops

Organization Overview:

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. 

The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within NAS and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products including EMV, Tokenization, Debit, Digital Wallets, and Mobile Point of Sale.  The successful candidate will serve as the central business contact to support product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation, for the NAS product portfolio. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes.

Responsibilities:

• Understand the product suite and develop the operational requirements for assigned products to deploy existing products to customers across GMNS.
• Provide technical subject matter expertise to support assigned products for internal or external partners
• Collaborate closely with Regional Partner Enablement teams, Amex business and partner relationship groups to determine appropriate management of global launches.
• Document and support with frequently asked questions.
• Support products available for various stages of transaction, assuring quick turnaround by interacting with internal teams, stakeholders and support teams. 
• Develop product toolkits/resources to help increase agility and speed to market.

Qualifications:

• Understanding of payment / card industry
• Expertise in articulating product functionality and demonstrating technical acumen. Understanding of tokenization is added advantage.
• Ability to build effective relationships with stakeholders and collaborate with various business units. A bonus if you have experience to work with global teams in a multi-location environment.
• Strong collaboration skills enabling to manage internal teams to support our customer needs. 
• Ability to learn new tools and processes and deliver consultancy to internal as well as external partners. 
• Thrives on a high level of autonomy and responsibility.
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change.
• Passion for new payments technology, innovation, and customer experience
• Ability to effectively prioritize and manage the completion of tasks.
• Bachelor’s degree required

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will n