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Assistant General/Operations Manager

Transdev
United Statesfull_timeVerifiedPosted 9 Dec 2025
💰 $117,000/yr($94,000/yr – $117,000/yr)

About the role

Transdev in Milwaukee, WI is hiring an Assistant General/Operations Manager. The Assistant General/Operations Manager will support the General Manager in operation of the Milwaukee Streetcar. 

Transdev is Proud to Offer: Annual range for this role is $94K-117K a year based on experience. Full benefit package available after 90 days of employment, including medical, dental, vision, & 401K.

Benefits include: 
  • Vacation: 2 weeks vacation
  • Sick days: 5 days
  • Holidays: 12 days; 8 standard and 4 floating holidays
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities:
  • Assures and promotes a safe working environment; ensures compliance with local, state, federal, company, and contractual policies, procedures, and regulations. 
  • Provides leadership, guidance, and first-line supervision to location employees; ensures company policies and procedures are followed. 
  • Coordinates daily transit operations, including dispatching, in-service monitoring, turn-in activities, and manifest accuracy and timeliness. 
  • Manages Dispatch and Operator schedules, validates pay hours, and maintains employee attendance systems; processes vacation requests and uniform orders. 
  • Assesses resource needs, operational problems, and performance trends and develops plans accordingly. 
  • Develops action plans to ensure customer satisfaction and provides effective communication with customers. 
  • Establishes training goals and requirements for all personnel; coordinates with the Safety & Training Manager to meet all safety goals, directives, and recordkeeping requirements. 
  •   Monitors and evaluates operations performance, including on-time performance, missed runs, customer complaints, accidents, road calls, revenue/cost data, and other operational metrics.
  • Oversees operator recruitment, selection, and training in coordination with the Safety Manager; assists with hiring processes and administers discipline when required. 
  • Satisfies all client, corporate, and contractual reporting requirements; completes all required daily/weekly reports.
  • Assigns manifests and documents assignments manually and in the required computer systems; updates and maintains dispatch information. 
  • Assists in accident/incident investigations, including on-site support for safety and training personnel. 
  • Communicates job requirements and expectations to staff; provides coaching, guidance, and performance feedback. 
  • Capable of performing duties in other departments in the event of a vacancy. 
  • Performs other management duties or directives as required, including maintaining necessary licensure to drive or operate vehicles when needed.
 Qualifications: 
  • Bachelors degree or equivalent in Business Administration, Logistics, Railroad Management, or related field preferred 
  • 5+ years of supervisory or management skills in a similar position
  • Knowledge of relevant federal and state employment laws 
  • Ability to deal with state and local government 
  • Ability to manage cost control and financial/ budget experience 
  • Ability to organize and perform work efficiently. Strong attention to detail
  • Ability to navigate Labor Relation issues and work effectively with union partners
  • Must be able to work flexible work schedule as needed
Physical Requirements:  
  • Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
  • Lift material weighing up to 50 lbs. with or without assistance; occasion

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Company

Transdev

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